Ellae Lisque Hiring for E-Commerce Operations Manager Full Time

E-Commerce Operations Manager

Position Brief

Rapidly growing Ecommerce fashion brand located in Downtown, Los Angeles, California seeking an ECommerce Operations manager to work closely with our CEO. As an ECommerce
Operations Manager, you will lead and develop the staff. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. As the Ecommerce Operations Manager your top priority to provide the team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.

Job Responsibilities:

• Direct, Support, mentor, and motivate your team.
• Work closely with CEO to forecast and plan company goals and initiatives.
• Recommend improvements by analyzing process workflow and working with the team to increase performance as eCommerce continues to grow.
• Facilitate effective problem-solving based on your customer involvement and feedback from the Customer Service team.
• Track and analyze key competitor websites and their strategic approach and make recommendations to improve and enhance the customer experience.
• Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Manage staff and delegate task and ensure goals are being met within specified timeframes.
• Collaborate with all contracted and/or outside agencies and vendors to develop plans to meet business objectives.
• Accountable for the safe, efficient, and economical operation of the warehouse in the areas of staffing, warehouse operations, maintenance of the facility and equipment, implementation of safety, security, housekeeping and sanitation programs, budgeting, customer service and inventory control.
• Provide leadership and strategic visions to the operation by daily oversight of all facets of the operation as well as developing quarterly, annual and long-range plans for the operation.
• Effectively communicate the company’s vison and strategic annual objectives to all staff members.
• Monitor, review and process staff timesheets and payroll.

Work Hours & Benefits:

• This is a full-time in person position.
• Work hours are Monday through Friday from 10am-6pm.
• Medical and Dental insurance available for eligible employees.
• Paid Sick time for eligible employees
• Commuter benefits
• Employee discount

Qualifications/Skills:

• ECommerce Operations
• Team Leadership
• Time Management Skills
• Excellent Verbal and written communication
• Organizational and logistics skills
• Strong attention to detail
• Problem solving
• Data analysis
• Interpersonal ability
• Proactive critical thinking
• Able to stand and bend safely for long periods of time in a warehouse environment
• Knowledgeable of inventory software preferred
• Able to lift up to 30 pounds at a time
• Action-oriented and solution driven with the ability to thrive in a fast pace environment.

Education, Experience and Licensing Requirements:

• A minimum of 3+ years of Ecommerce Management experience is mandatory
• Minimum of 4 years of experience in a similar role
• Experience working with inventory management software and forecasting strategies
• Must demonstrate high level of interpersonal and communication skills with ability to work well under pressure and problem solve across a variety of business processes.

Able to balance competing priorities, complex situations, and tight deadlines. Strong emphasis on organizational skills and attention to detail.

• Supply chain and/or fulfillment experience, including process improvement and impeccable customer experience.
• Experience working effectively cross-team and often working under the pressure of competing and sometimes conflicting priorities.

Job Type: Full-time

Pay: $5,500.00 per month

Benefits:

• Dental insurance
• Employee discount
• Health insurance

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Los Angeles, CA 90014: Reliably commute or planning to relocate before starting work (Required)

Experience:

• E-Commerce: 4 years (Required)
• Management: 3 years (Required)

Work Location: One location