Elite Interiors Hiring for Lead Generation and Customer Service Manager at Honolulu, HI Full Time

About Elite Interiors:

Elite Interiors is a premier provider of high-quality window coverings, specializing in sales and installation services through Costco. With a commitment to exceptional customer service and a wide range of stylish and functional window treatments, Elite Interiors has established a strong reputation in the industry. As we continue to grow, we are seeking a skilled Lead Generation and Customer Service Manager to join our team in Hawaii.

Job Description:

As the Lead Generation and Customer Service Manager, you will play a vital role in expanding our customer base and ensuring outstanding service to our clients. This is a remote position, providing you with the flexibility to work from home while managing key responsibilities.

Responsibilities:

* Manage kiosks at all Costco warehouses in Hawaii, ensuring effective lead generation and promotion of our window covering products.
* Attend all roadshow events to actively generate leads, engage potential customers, and showcase our offerings. Setting up and take down of roadshow displays.
* Develop and maintain strong relationships with warehouse managers, fostering collaboration and maximizing brand visibility.
* Provide regular updates and information to customers regarding their orders, ensuring a seamless and satisfactory experience.
* Conduct thorough follow-ups after order completion to gather feedback, address any concerns, and ensure customer satisfaction.
* Collaborate closely with the sales team to identify potential upselling opportunities and implement effective lead generation strategies.
* Utilize various platforms and tools to track leads, manage customer interactions, and maintain accurate records.
* Stay updated with industry trends, product knowledge, and competitor analysis to enhance customer engagement and sales efforts.

Requirements:

* Prior experience in lead generation, customer service, or related roles is preferred.
* Excellent communication skills, both verbal and written.
* Strong interpersonal skills and the ability to build and maintain relationships with customers and stakeholders.
* Detail-oriented with exceptional organizational and multitasking abilities.
* Proficiency in using customer relationship management (CRM) software or similar tools.
* Self-motivated and able to work independently while meeting targets and deadlines.
* Must be able to travel to all 4 Costco warehouses on the island.
* Must be Able to bend, lift 50 lbs and stand for long periods of time.

How to Apply:

If you are passionate about lead generation, customer service, and window coverings, and you possess the necessary skills and qualifications, we invite you to apply for this position. Please submit your resume, along with a cover letter highlighting your relevant experience, to corey@eliteinteriorssd.com. We look forward to hearing from you!

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Flexible schedule
• Paid time off
• Work from home

Experience level:

• 2 years

Supplemental pay types:

• Bonus pay
• Performance bonus

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• Hybrid remote

Ability to commute/relocate:

• Honolulu, HI 96817: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Honolulu, HI 96817