Elemental Therapies Hiring for Customer Service Representative at Toronto, ON Full Time

DUTIES & RESPONSIBILITIES Provide clients with a superior customer experience addressing various benefit inquires and/or concerns, while responding to customers through telephone, email, and in-person interaction Expected to learn and perform duties at the front counter Listen to and analyze customer questions or concerns with varying degrees of complexity Navigate through multiple software programs to relay direct and accurate information and to determine appropriate response, action, escalation, or referral, following established processes as required Multitask between computer use and maintaining conversations with customers while ensuring accuracy and attention to detail Retain and utilize a broad range of product and service knowledge to assist customers by interpreting and explaining customer plans, eligibility, entitlements, claim status, and payments Handle sensitive issues to ensure customer satisfaction, while demonstrating professionalism, empathy, and creativity Research and offer solutions that are adapted to client needs while promoting and selling company products or services Speak with customers about their concerns, providing clarifying information and, when possible, implementing resolutions Ensure all interactions are completed within established standards of service delivery and service level objectives to facilitate the achievement of customer satisfaction, productivity, and efficiency in a fast-paced and occasionally high-pressure environment Update client call record notes, while ensuring adequate details of the call are captured Remain current with customer service policies and procedures, and relevant product and service knowledge Engage in ongoing training and self-development with an aim to provide top-quality customer service and industry knowledge Participate in regular feedback meetings with the Quality Team to review recorded calls and discuss areas for development Work as part of a team under general supervision Offer administrative support where required, including but not limited to, responding to customer email inquiries Other related duties or projects as assigned QUALIFICATIONS & SKILLS Robust computer skills and the ability to multitask between computer and phone use Working knowledge of Microsoft Office 365 including Word and Excel with the ability to easily learn new software programs Demonstrated commitment and passion to excel in the delivery of superior customer service Must be customer focused and comfortable working toward call centre metrics Strong memory skills with the ability to retain and recall large amounts of information Enthusiasm for personal and professional growth with an interest in giving and receiving feedback Ability to work in a fast-paced environment and handle interactions with varying complexity Possess strong written and verbal communication skills Effective listening and problem-solving skills Service oriented and responsive to customer needs High degree of accuracy and attention to detail is required Work effectively with others in a team environment Reliability and punctuality are essential Candidates must be able to successfully complete the entire training program The successful candidate will be required to undergo a background check

Job Types: Full-time, Part-time
Part-time hours: 35-40 per week

Salary: $124.00-$315.22 per day

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: On the road