Element Group Hiring for Call Center Representative at Cumberland, RI Full Time

Element2 is looking to hire individuals with strong customer service skills to join our team!

Responsibilities Include:

-Answering incoming calls from customers.

-Schedule appointments for patients over the phone, and follow up on missed appointments.

-Notify customers of any changes in schedules and coordinate with staff.

-Maintain and update patient records, ensuring accuracy and completeness.

-Respond to patient inquiries and concerns, escalating issues to appropriate staff members when necessary.

Qualifications:

• Previous call center experience preferred
• Excellent customer service and phone skills
• Strong organizational skills
• Ability to work in a fast paced environment
• Attention to detail
• Excellent time management skills
• Work well within a team environment

Benefits & Perks

• Medical, Dental, and Vision Insurance
• 401K Plan with Company Match
• Unlimited Paid Time Off
• Holiday Pay
• Long Term Disability
• Company Paid Life Insurance
• Flexible Spending Account
• Great Company Culture

Job Type: Full-time

Pay: $20.00 – $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Cumberland, RI 02864: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person