EightfoldAI Hiring for Director, Customer Education at United States Full Time

Job Description

Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who the individuals are and the strength of their network, vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals as well as how jobs and career decisions are made. Eightfold offers the industry’s first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their career.

To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society – employment, working on hard business problems and being part of an amazing growth story – Eightfold is the place to be!

About The Role:
As Director of Customer Education, you will help shape the Eightfold customer experience by designing and implementing innovative, scalable programs that drive product adoption & bolster retention.

We’re looking for someone to create an excellent training experience – both live & scaled – that empowers our users, and helps them realize the full potential of Eightfold’s talent solutions. You will own our customer education strategy and manage a team to execute to your plan. This unique role requires skills and experience at the intersection of customer marketing, product marketing and customer success. You will report into the Customer Success organization.

Your day to day (Responsibilities)

Develop a customer education strategy and self-service initiatives that drive product adoption and enable customer retention

Build and directly manage our customer education resources: own the product integration work, content creation, metrics and third-party applications

Design live training program to drive user adoption among new customers, and rehabilitate adoption among existing customers

Design and implement programs that include in-app messaging and workflows, video content, webinars, campaigns and a certification program

Work cross-functionally with customer success, product, marketing, sales, and support to create and deploy content and implement new initiatives

Build and lead a team that collaborates well cross-functionally, takes an analytical approach to problem solving, and executes quickly

Continuously look for innovative, scalable ways to improve the Eightfold customer experience

Must haves:
2+ years of relevant experience in customer education or related fields

2+ years experience leading teams

Bachelor’s degree or equivalent work experience

Nice to haves:
8+ years of relevant experience in customer education or related fields

Experience developing & optimizing learning content, including content roadmaps, effectiveness metrics and certification program development

Proven experience leading and inspiring high-performing teams

Excellent written communication skills, with a particular knack to distill complex things into approachable ones

Experience with digital adoption platforms (UserPilot, Pendo, Walk Me, etc)

Data-driven, analytical problem solver and prioritizer

Strong project management skills to get cross-functional initiatives off the ground and keep them moving forward

Self-starter with a willingness to get your hands dirty and execute alongside your team

We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in the work you are doing and see the positive impact of your work on your colleagues, our customers, and the world. We believe in providing transparency and support, so you can do the best work of your career.

We offer competitive compensation and benefits, including family medical, vision, and dental coverage. We also offer a 401k plan, stock options, and unlimited paid time off for all eligible employees.

Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.