Eightfold AI Hiring for Director, Customer Education at United States Full Time

About The Role: As Director of Customer Education, you will help shape the Eightfold customer experience by designing and implementing innovative, scalable programs that drive product adoption & bolster retention. We’re looking for someone to create an excellent training experience – both live & scaled – that empowers our users, and helps them realize the full potential of Eightfold’s talent solutions. You will own our customer education strategy and manage a team to execute to your plan. This unique role requires skills and experience at the intersection of customer marketing, product marketing and customer success.

You will report into the Customer Success organization. Your day to day (Responsibilities) Develop a customer education strategy and self-service initiatives that drive product adoption and enable customer retention Build and directly manage our customer education resources: own the product integration work, content creation, metrics and third-party applications Design live training program to drive user adoption among new customers, and rehabilitate adoption among existing customers Design and implement programs that include in-app messaging and workflows, video content, webinars, campaigns and a certification program Work cross-functionally with customer success, product, marketing, sales, and support to create and deploy content and implement new initiatives Build and lead a team that collaborates well cross-functionally, takes an analytical approach to problem solving, and executes quickly Continuously look for innovative, scalable ways to improve the Eightfold customer experience Must haves: 2+ years of relevant experience in customer education or related fields 2+ years experience leading teams Bachelor’s degree or equivalent work experience Nice to haves: 8+ years of relevant experience in customer education or related fields Experience developing & optimizing learning content, including content roadmaps, effectiveness metrics and certification program development Proven experience leading and inspiring high-performing teams Excellent written communication skills, with a particular knack to distill complex things into approachable ones Experience with digital adoption platforms (UserPilot, Pendo, Walk Me, etc) Data-driven, analytical problem solver and prioritizer Strong project management skills to get cross-functional initiatives off the ground and keep them moving forward Self-starter with a willingness to get your hands dirty and execute alongside your team