EI Microcircuits Hiring for Account Manager Full Time

JOB TITLE: Account Manager

DEPARTMENT: Customer Service

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage, maintain, and grow revenue of assigned customers ensuring that clients are satisfied with our solutions
• Collaborate closely with internal departments clearly communicating expectations ensuring that each department is meeting the needs of our customers
• Handle customer questions and complaints, find solutions to their issues and maintain a positive relationship between both parties for future business ventures
• Clearly and consistently communicate needs of internal departments to assigned customers ensuring flow of information is timely and accurate allowing us to build high quality product and provide industry leading customer service
• Drive our Quote Process and present customers with quote proposals that are accurate and profitable
• Manage customer profitability ensuring margin profile targets are maintained and protected
• Process customer requests, purchase orders, sales order adjustments, amendments, returns, orders, and corrective action requests
• Assist with making sales calls/visits to assigned customer locations
• Host and organize customer visits to our manufacturing sites
• Develop, execute, and maintain customer account plans
• Drive Quarterly Business Reviews (QBR) with assigned ‘Strategic Accounts’
• Occasional over-night travel is required
• All other duties assigned by your Supervisor/Manager

QUALIFICATIONS/REQUIREMENTS:

• Strong knowledge of Microsoft Office
• Ability to multitask and prioritize
• Advanced motivational and negotiation skills
• Exceptional analytical skills for analyzing customer data
• Strong interpersonal and listening skills that allow you to be empathetic and understanding
• A positive attitude and customer focused
• Strong problem-solving and collaboration skills
• Strong organizational skills and attention to detail
• Ability to work with a team or independently as needed
• Must be able to sit at a desk and work in front of a computer screen for up to 8 hours per day
• Must be able to read, write, communicate, and comprehend the English language
• Must pass a pre-employment drug screening test and criminal background check
• Must be able to meet all physical requirements as outlined in this position description
• Must follow all company policies outlined in the EI Microcircuits Employee Handbook of Personnel Policies
• Complete all orientation and training needs as written in policy

EDUCATION and/or EXPERIENCE:

• A four-year degree from an accredited college preferred
• 3+ years in an Account Manager/Customer Service role in a manufacturing environment

EI Microcircuits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, nation origin, disability status, genetics, protected veteran status, sexual orientation, gender, identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Parental leave
• Travel reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor’s (Preferred)

Experience:

• Account management/Customer service: 3 years (Required)

Language:

• English (Required)

Work Location: One location