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Customer Services & Support

eHealth Saskatchewan Hiring for eHealth Registries Customer Service Representative at Regina, SK Full Time

Who is eHealth Saskatchewan?
eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare and information technology services. The Registries branch is responsible for determining eligibility for health coverage, registration of/changes to records of vital events such as birth, marriage, death, as well as processing the registration of legal name changes. Our vision is “Connected healthcare, accessible to everyone, everywhere.” Our mission is “We collaborate to transform healthcare through the use of information and innovative technology.” eHealth is a dynamic and complex environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.

eHealth Registries is seeking motivated and organized individuals to join its client focused team. The successful candidate will reference legislation, policies, procedures, and electronic databases to approve or deny requests regarding vital events and/or requests for health coverage. This position also includes the processing of payments.

Your strong communication skills enable you to actively listen, acknowledge concerns, and provide explanations (via phone, email, online and in-person) to resolve difficult situations as well as compose, edit and format a variety of written correspondence. A component of this position is answering calls for our call center. You will be responsible for verbal and written communications, compilation of data or reports drawing from paper and electronic records to enter and retrieve data from databases.

The successful candidate will have strong interpersonal and excellent communication skills to establish and maintain effective working and public relationships (customers, government officials, non-government agencies, legal counsel, etc.). Strong computer and typing skills and a minimum typing speed of 40 WPM is required.

Typically the knowledge required for this position is obtained through education in a related field of study and/or working in a customer service or related environment, supplemented with data entry experience.

You will have knowledge of:

  • confidentiality policies and practices to ensure all sensitive materials are kept confidential;
  • office and/or administrative processes, procedures and protocols;
  • time management concepts in order to prioritize and organize your workload and manage multiple tasks in order to meet deadlines.
  • conflict resolution and customer service principles and practices in order to respond appropriately to customers and stakeholders who may be unhappy with the information they are receiving.
  • money handling processes and procedures.
You will have the ability to:

  • accurately reference, interpret and apply legislation, policies, and procedures;
  • actively listen and provide clear, concise and accurate information and/or explanations both verbally or in writing;
  • communicate effectively in the English language both verbally and in writing.
  • independently organize and prioritize your own workload to respond to competing demands, changing priorities and interruptions;
  • identify areas for improvement and recommend and contribute to the development of new ideas and approaches that will streamline work processes and improve client service.
  • work independently and cooperatively with others in a team environment to establish, build and maintain positive working relationships and to ensure deadlines and objectives are met;
  • identify issues, concerns or problems, consider various options and determine appropriate course of action in a timely and accurate manner;
  • accurately and promptly enter, edit and retrieve information using applications such as word processing, E-mail, databases and various other software packages;
You will be:

  • tactful and discreet in dealing with confidential client information;
  • focused, motivated, and service oriented in order to meet client needs through timely and conscientious service delivery;
  • thorough and attentive to detail in order to ensure quality work; and
  • flexible and adaptable in order to respond to changing priorities and deadlines.

SGEU Level: PDP04

Anticipated Start Date: December 5, 2022

Employment Type: Permanent Full-Time

We are committed to workplace diversity.


Number of Openings: 2


Closing Date: Nov 13, 2022, 11:59:00 PM

Job Overview

  • ID: 285358
  • Date Posted:
  • Location: ,
  • Job Title: eHealth Saskatchewan Hiring for eHealth Registries Customer Service Representative at Regina, SK