EECOL Hiring for Senior Customer Service Representative (Calgary, Edmonton, or Vancouver) at Vancouver, BC Full Time

This role responds to customer inquiries by telephone, e-mail or walk-ins to provide inquiry and/or problem resolution. The employee will be tasked to resolve complex or unusual requests and problems that may require a customized response and communicates solution or requested information to the customer. This position will analyze a customer’s service needs and refer to other service or technical departments for follow up or additional information as needed. Updates must be provided to other internal teams on customer needs and factors that contribute to customer satisfaction. This role may be assigned to support products that are more complex or critical. Seeking candidates for this role who reside in Calgary, Edmonton, or Vancouver.

• Builds and maintain business relationship with customers by providing prompt and accurate service so as to promote customer loyalty.
• Support customer base by answering questions and concerns, as well as handling customer account inquiries and complaints which are escalated from other departments.
• Mentor and give direction to team members and provide training on best practices.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Experience:

• 2-5 years of direct work experience in customer service

Education:

• High school diploma or equivalent is required

Skills:

• Strong time management skills required, including ability to prioritize customer issues and resolve with positive outcomes
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel and e-mail
• Data entry and typing skills

WESCO International, Inc., including its subsidiaries and affiliates (“WESCO”), is an Equal Opportunity and Affirmative Action Employer. It is the policy of WESCO to not discriminate against any job applicant or employee based on age, race, religion, color, handicap, sex, physical condition, disability, sexual orientation, gender identity, national origin, or protected veteran status or any other protected status. This policy includes but is not limited to the following: recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff, or termination.

#LI-MH1