EECOL Hiring for Representative – Customer Service at Port Coquitlam, BC Full Time

EECOL is a leading Electrical Products Distributor with 60 locations in Canada. Our employees stay for the long-term because we offer a rewarding and exciting career, not just a job! Just ask our President, Executives or Management team what great opportunities this company offers; most started out in entry-level positions. You won’t meet a more down-to-earth, hardworking and dedicated team. Visit us at www.eecol.com to learn more.

EECOL employees enjoy…

Permanent, full time positions, Monday through Friday. Weekends and evenings are for friends, family and fun, not for work!

Regular reviews, raises and bonus opportunities.

All training provided. We promote within; excellent opportunities to advance.

First rate benefits including generous flex benefits, health & dental plan, disability, life insurance, vision care and a Pension Plan to save for retirement!

This role responds to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. The person will resolve mostly routine and some non-routine, more complex problems and communicate the solutions or requested information to the customer. This positions will analyze a customer’s service needs and refer to other service or technical departments for follow up as needed.

Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.

Process payments for cash account customers.

Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

Back-up support to sales counter with walk in and telephone inquiries.

Experience:
This is an entry-level position

Customer service experience is an asset

Education:
High School Degree or Equivalent

Skills:
Solid interpersonal skills that allow one to work effectively in a diverse working environment

Able to effectively communicate both verbally and in writing

Able to work well under pressure

Strong attention to detail

Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

Computer literate, including effective working skills of MS Word, Excel and e-mail

Data entry and typing skills

EECOL Electric Corp. is an Equal Opportunity and Affirmative Action Employer. It is the policy of EECOL to not discriminate against any job applicant or employee based on age, race, religion, color, handicap, sex, physical condition, disability, sexual orientation, gender identity, national origin, or protected veteran status or any other protected status. This policy includes but is not limited to the following: recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff, or termination.