EECOL Hiring for Customer Service Supervisor (Brockville, Ontario) at Kingston, ON Full Time

*This position is located in Brockville, Ontario!

As a Customer Service Supervisor, you will be responsible for supervising a staff of customer service representatives that respond to requests from customers by telephone, walk-ins and/or e-mail and manages the daily workload to ensure required service volume and quality levels are attained. You will train and coach staff in standard policies, procedures, and best practices. You will identify opportunities for operational improvements and implements solutions. You will monitor staff performance and have responsibility for hiring and performance appraisal. You will contribute to the development of processes and procedures.

• Ensure standard processes and procedures for buying, PO completion, branch & supplier communication, and other areas impacting buying activities.
• Monitor buying activity on a day-to-day basis to identify opportunities to improve working capital/service performance, training, and best-practice sharing. Investigate and resolve why buying activities outside of system parameters are taking place.
• Ensure process group is sourcing, editing, pricing and expediting within the company and contractual guidelines.
• Review/distribute all incoming orders (spot buy/replenishment) providing sourcing guidance as needed.
• Follow up in resolving all customer and supplier invoice/credit issues.
• Drive performance objectives set forth in both the customer contract as well as the internal order process.
• Review program performance metrics, margin analysis of his/her programs.
• Participate in all customer/program performance calls.
• Establish relationships with key supplier contacts needed to support process improvement.
• Assists with customer audits and market baskets.
• Work with Group Program and Site Managers to insure savings goals are being met.
• Provides insight on any systems changes that need to occur based on customer demand or requirements.
• Manage PTO and conduct performance appraisals of team.
• Interview and provide input on new team employees.
• Develop, nurture, and grow a focused and motivated team of people with common goals and a strong sense of interdependence for success. Ensuring all team members are adequately trained following established SOP and SOX controls along with providing all the required training documentations for ISO.
• Represent WESCO management to all internal and external constituencies of the company with a high degree of professionalism and a focus on continuous improvement, while exhibiting and providing the example to others of our shared values of integrity, customer interests first, mutual support, respect for individuals, creativity and diversity.

Qualifications:

• 3 years required, 5 years preferred of supervising experience .
• 3 years required, 5 years preferred of purchasing MRO/Indirect m aterials experience.
• 3 years required, 5 years preferred of WIS order process, procedures as Buyer CSR/Sr. Buyer CSR
• Bachelors’ Degree required
• Advanced knowledge of purchasing and inventory concepts, practices, and procedures
• Knowledge of industry including suppliers, customers and competitors
• Knowledge of business performance measures
• Strong verbal and written communication skills
• Strong negotiation skills
• Strong problem solving skills
• Strong analytical skills
• Strong computer skills including purchasing and inventory management systems, programs and reports
• Ability to exercise judgment
• Ability to assume leadership role

WESCO International, Inc., including its subsidiaries and affiliates (“WESCO”), is an Equal Opportunity and Affirmative Action Employer. It is the policy of WESCO to not discriminate against any job applicant or employee based on age, race, religion, color, handicap, sex, physical condition, disability, sexual orientation, gender identity, national origin, or protected veteran status or any other protected status. This policy includes but is not limited to the following: recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff, or termination.

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