EDI Staffing Hiring for IT Manager (#6ade3616) at New York, New York Full Time

Job Description

We are actively looking for an IT Manager to lead IT activities in our New York office, overseeing a local IT consultant staff, in our newly established office in New York . This role will be focused on end user, and meeting support, including supporting the CEO who will be based in the same office. You will be accountable for quality support of IT local service including management of local IT Team and local IT support such as Help Desk (Laptop and software) Video Conference support, VIP services.

KEY RESPONSIBILITIES

• Planning and managing the local IT support team (1 resources)
• Reporting the service level to IT leadership
• Responding in a timely manner to service issues and requests
• Resolve technical issues in a timely manner using available resources within the company
• Provide technical assistance with computer hardware and software
• Provide VIP services to local leadership (CEO and staff)
• Resolve issues for staff via phone, in person, or electronically
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Create and maintain tips and tricks solutions
• Provide introductory on-line & classroom training for newcomers or ongoing ALIFICATIONS
• Excellent customer service skills
• Strong communication skills
• Experience in team management
• Strong troubleshooting and critical thinking skills
• 5+ years managerial experience in IT support for mid-large size companies
• Degree in Computer Science or Management Information Systems
• In depth knowledge of Windows and desktop applications, Mac OS, Microsoft Office 365, AV equipment, and general IT infrastructure activities
• Experience in 3 rd party management
• ITSM tools (ServiceNow) is a plus

Company Description

At EDI Staffing, we strive to provide the best staffing solutions for each of our business disciplines, in honest, resourceful, and creative techniques. Our mission is to connect talented people with great organizations across all industries, while maintaining our company values: accountability, innovation, integrity, teamwork and work ethic.

Our commitment to our values becomes tangible in our daily customer interactions and lifetime customer relationships.

At EDI Staffing, we know that having the right kind of people in your company is vital to any successful business, but we also understand how difficult it can be to find the right person for the job. However, we have almost two decades of experience finding top talent for our clients and can do the same for you.

Our team has been staffing top EDI and IT talent since 1994. As a result, we have gained niche knowledge in the areas of:
EDI and EAI
Microsoft Technologies
SI/GIS
GXS
Information Technology (IT)
Healthcare and HIPAA IT
And more…