EcoTech Windows & Doors Hiring for Customer Service Representative at Concord, ON Full Time

Ecotech Windows and Doors is seeking an ambitious and detail oriented individual with a drive to provide the highest level of internal and external customer care in this fast paced industry

Job Description

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem
• Contact clients as needed to ensure payment of outstanding invoices

Qualifications

• Customer support experience
• Over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

Job Type: Full-time

Salary: $38,000.00-$45,000.00 per year

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)