EconoLodge Inn & Suite North Vancouver Hiring for Front Desk Agent at North Vancouver, BC Full Time

EconoLodge Inn & Suite North Vancouver is looking for Part-time/Full time front desk agents to become a part of our team!

Responsibilities include:

– Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
Efficiently handles all transactions.
– Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.

– Responsible for maintaining accurate documentation regarding room registration, credit card transactions, customer service and maintenance issues.

– Offers guest assistance whenever possible.
– Responsible for resolving customer relations issues.
– Answers inquiries pertaining to hotel booking policies and services.
– Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
– Responsible for positively representing and promoting the property.
– Ensures systems and procedures are in place and followed for guest safety and security

Minimum requirement

– High School Diploma or GED required.
– Previous front desk experience is highly preferred.
– Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.
– Excellent organizational and prioritization skills.
– Ability to work well and collaborate with others.
– Superior customer service skills.
– Excellent communication skills.
– May be required to stand for an extended period of time.
– Able to work a flexible schedule.

Applicants must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Types: Full-time, Permanent

Salary: $16.50-$18.00 per hour

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

COVID-19 considerations:
The front desk is barricaded by a plexiglass partition, which separates the guest from the employee. Face masks currently are required. The lobby is sanitized with a COVID cleaner every 2 hours.

Experience:

• customer service: 1 year (preferred)

Work remotely:

• No