Ebb Tide Treatment Centers Hiring for Live Chat Representative at West Palm Beach, FL Full Time

DUTIES AND RESPONSIBILITIES:

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

Job Types: Full-time, Part-time, Contract

Pay: $55,000.00 – $70,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Parental leave
• Work from home

Experience level:

• 4 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Temporarily remote

Work Location: In person