E-talentnetwork Hiring for Customer Service Coordinator at Irvine, CA Full Time

Job Title: Customer Service Coordinator (Aerospace)

Location: Irvine, CA, 92618

Duration: 6 Months+ (Temp to hire)

Pay Rate: $28/hr. on w2 without benefits.

Shift: Split schedule, Sunday and Monday – 3rd shift from midnight to 8:30 am and Tuesday, Wednesday, and Thursday – first shift from 7:00 am to 3:30 pm

Note:

• Must have aerospace and/or manufacturing work experience with selling products and have excellent customer service skills. Worked with Excel and able to navigate websites.

Essential functions:

• Administers customer accounts by reviewing service and/or spare product requirements to existing terms and conditions of purchase orders or maintenance agreements.
• Coordinates with various functions of the company (e.g. quality, shipping/receiving, accounting, order entry, planning, and shop personnel) on customer issues. Prioritizes requests and commits to reasonable production and/or provisioning lead time.
• Investigate and resolve customer complaints or claims by collecting and analyzing documentation and prior history files. Resolves complaints regarding damaged, late, or incorrect shipments and may have authority to offer discounts up to a limited maximum dollar amount.
• Ensures the accuracy of sales order entry data and backlog information by monitoring customer accounts and preparing s (i.e. backlog, shipped not invoiced, and contract hold).
• Contributes to continuous improvement activities and recommends cost reduction suggestions and/or ways to improve the quality of service.

Qualifications:

• Bachelor’s degree is required.
• Demonstrated ability to perform the essential functions of the job typically acquired through four or more years of related experience in administrative, marketing/customer service, or product support areas.
• Knowledge and understanding of customer service administration policies and practices, and FAA regulations including government procurement if applicable.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to use standard business software applications and specialized spreadsheet and database systems (e.g. manufacturing resource planning (MRP), financial and accounting data).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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