E Inc. Hiring for Implementation Specialist at Ottawa, ON Full Time

E INC is the parent company of EBlock and EDealer unifying our approach to products, services, and strategies under one vision and one mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle. We are an engaged and energetic team of technology, automotive, and sales professionals. We’re currently looking for an Implementation Specialist to join our team. Learn more about EBlock, EDealer and our family of brands at https://e.inc/

About EDealer:
EDealer is a website and software supplier for the Automotive Industry. Our mission is simple: To ensure car dealers build a great business and manage inventory. Steadfast in our commitment to create exceptional learning experiences for our clients, we are a passionate group of integrity-powered leaders who love to learn, grow, and make a difference. Today we are focused on Merchandising Automation and Vehicle Optimization. Consistent with our long-term goals, our objective is to reduce the time required by dealers to reach the maximum number of customers with consistent accurate, merchandised inventory.

Role Summary

An Implementation Specialist is an outgoing individual that strives to provide superior customer satisfaction to automotive dealerships. In this role, the Implementation Specialist will be responsible for carrying out a wide range of activities from introducing and training clients on our products and services to seeing them through to successfully launching their new EDealer website/services. This position is remote and can be based out of Toronto or Ottawa.

What You Will Do:
Coordinate directly with clients on setting up accounts and inventory feeds, ensuring information is all correct prior to launching their EDealer services.

Liaising with the client to determine a website design based on their requirements. This will need to be effectively communicated to our internal design team.

Working with our development team to have the design created into a website

Reviewing the website directly with the client to ensure customer satisfaction

Educate and train new end-users on Content Management Systems and Inventory/Lead management tools such as WordPress, PowerUp and Get EDealer

Assisting the client with launching their new EDealer website and/or services

Assist clients with sites post-launch to address any issues

What You Will Need:
High School diploma, G.E.D. or equivalent

1-2 years of customer service experience.

Post-Secondary diploma or degree in a technical field preferred

Effective leadership skills, with a strong focus on operations and business processes

Strong customer service skills and telephone manner

Ability to work with a high sense of urgency in a dynamic, fast-paced environment

Organized with the ability to work to tight deadlines and under pressure

Excellent administration skills

Flexible and able to adapt to change quickly

Able to follow instructions and work using your own initiative

E INC is a growing company that is continuing to evaluate our ongoing commitment and investment in our team members with:

Competitive pay

Medical, Dental & Vision

401k/RSP with Match

Company paid Group Life/AD&D insurance

Paid time off

Flexible working environment

Continuous Learning

And an amazing culture to top it all off!

E INC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.