E Inc. Hiring for Customer Service Representative (Integrations) at Toronto, ON Full Time

E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle. https://e.inc/

Why work with us? E INC is a growing company that is continuing to evaluate our ongoing commitment and investment in our team members with:

Competitive pay

Medical, Dental & Vision

401k/RSP with Match

Paid time off

Flexible working environment

Continuous Learning

And an amazing culture to top it all off!

Role Summary

Integrations Specialist is an outgoing individual who provides superior customer satisfaction to automotive dealerships. This role will be responsible for taking and managing inbound phone and email integration requests from clients and internal sales staff, providing resolution within a timely manner. The ideal candidate will possess technical troubleshooting skills, a positive energetic attitude and with a creative and confident attitude.

What You Will Do:
Respond to first level customer support phone calls and emails regarding integrations

Use problem-solving skills to assess the escalation path of customer requests to other teams as necessary

Produce clear, efficient, and timely written logs of calls and emails into a client-case tracking system to manage requests and issues

Identify and document recurring customer issues to determine standardized working solutions

Maintain a working knowledge regarding company’s products and systems

QA resolved cases that have been assigned to developers

Build productive, lasting relationships with clients of the business

What You Will Need:
Minimum high school diploma. College diploma or University degree is preferred.

Strong analytical, problem solving, and troubleshooting skills

Ability to set priorities and meet deadlines as well as remain flexible

E INC. is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC. recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age disability, genetic information, ethnic or national origin, marital status, veteran status, or any other protected by law. EOE Minorities/Females/Protected Veterans/Disabled