E Inc. Hiring for Customer Service Representative at Ottawa, ON Full Time

E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle. Learn more at https://e.inc/

EBlock is an online vehicle auction where vehicles are bought and sold in 60 seconds. Our technology gives automotive dealers the opportunity to inspect and sell vehicles in a live online auction from their own dealership. EBlock currently hosts two types of auctions: In the first, dealers are able to launch and load auctions at the time of vehicle appraisal. The second enables dealers to sell fresh trades or aged inventory. At EBlock, we are constantly innovating to adapt to today’s automotive dealer’s needs. We greatly value our customers’ feedback, which is used to enhance our technology to better serve our users.

Summary

Reporting to the Office Manager, the candidate will fulfill the duties of customer service as a Titles Clerk within the Titles Department. He/she should have excellent customer service skills with a strong ability to address requests and resolve client complaints efficiently and professionally. Attention to detail and maintaining accurate records will prove to be the success factors in this role. Please Note: The hours for this in office, full-time permanent position will be Monday – Friday from 8:30-5:00 EST.

What You Will Do:
Address incoming requests and respond to Title Department inquiries received by email and phone

Perform day to day data entry, including verifying, classifying, computing, posting and recording data in various tracking systems

General administrative duties and document handling and filing

Collecting, receiving, and expediting vehicle ownerships

Maintain a strong customer relationship through regular verbal and written communication and provide timely identification and resolution of issues

What You Will Need:
Proven Customer Service Experience

Data Entry experience

Auction/Automotive Industry experience an asset but not mandatory for the applicant

Bilingualism (English/French) an asset but not mandatory for the applicant

Comfort with Technology/Computers – ie. Navigating emails, using excel/google sheets, word/google docs, phone calls, online forms, PDFs

High degree of accuracy and attention to detail

E INC is a growing company that is continuing to evaluate our ongoing commitment and investment in our team members with:

$40,000 annually

Medical, Dental & Vision

RRSP with Match

Company paid Group Life/AD&D insurance

Paid time off – 2 weeks paid vacation, 5 personal days, paid volunteer hours

Flexible working environment

Continuous Learning

And an amazing culture to top it all off!

E INC. is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarian’s with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.