Dynamic Heating and Cooling INC Hiring for Dispatcher/Customer Service at Hamilton, ON Full Time

We are looking to add a new member to our team! The ideal candidate would be outgoing, enjoy talking on the phone and connecting with our customers and suppliers! Additionally, great computer skills with working knowledge of excel is an asset!

We are looking for someone to help grow and improve our office operations. Diploma in business administration is an asset.

Role and Responsibilities:

• Answer phone, get accurate customer information

• Create customer in our accounting and dispatching software

• Dispatch calls to hvac technicians, relay information over to customers to ensure proper communication between all parties.

• Create work orders and send them to technicians, be the point of contact between the technicians and office.

• Use google drive (docs, google sheets), excel on a daily basis.

• Communicate with technicians about jobs they have finished throughout the day to ensure nothing is missed, make notes about necessary jobs and relay any important information over to management

• Ensure vehicle GPS tracking is being done on a daily basis

• Type out invoices, track parts and materials purchased to jobs, calculate invoice prices, and send invoices to customers.

• Record payments in our accounting software, follow up with customers on receiving payments.

• Ensure our customers are satisfied with our services, follow up with customers and ensure they have the necessary information to pay their invoices.

• Receive payments over the phone and record them in quickbooks.

• Work with technicians on assigning them their vehicle inspections, warehouse stock, van stock, and record information through excel.

• Come up with new ideas about how we can improve office operations. Implement new procedures to optimize workflow in the office and help combat issues with innovative solutions.

The ideal candidate would have amazing customer service skills and is very comfortable talking on the phone

Please note: We thank everyone for applying but only considered applicants will be contacted.

Job Type: Full-time

Salary: $17.00-$19.00 per hour

Additional pay:

• Overtime pay

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking

Schedule:

• Monday to Friday
• On call

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (preferred)