DynaLIFE Hiring for Customer Care Representative at Edmonton, AB Full Time

The Customer Care Centre is a central booking call center located in Edmonton. Customer Care Centre Representatives schedule appointments for customers. As a Customer Care Representative, you will set the first impression of DynaLIFEDx with initial contact with customers. Through this service, the Customer Care Representatives play a critical role in the management of wait times in our Patient Care Centres.

Major Functions and Responsibilities

Provide a positive, professional first impression of the company by employing excellent customer service skills while handling a high volume of calls.

Responsible for providing high quality service within a high stress environment.

Demonstrate discretion and confidentiality in all communications.

Main responsibilities include:
Receiving calls from clients

Booking and/or cancelling appointments for clients

Assisting clients in selecting appointment times and locations

Providing clients with instructions and other information such as directions to the locations, hours of operation, and assistance to those customers wishing to book an appointment on-line

Handling and documenting customer concerns/compliments in the Quality Assurance Program

Required Skills

Excellent interpersonal and communication skills with a focus on client service and public relations.

Good judgement/decision making ability in order to handle calls appropriately without direct supervision.

Flexibility to meet operational requirements including hours of work and location.

Strong team player with the ability to perform duties independently and professionally.

Presents a pleasant, professional manner at all times.

Required Experience

Experience in customer service is required.

Experience in a call centre environment is an asset.

Current DynaLIFE Customer Care Centre experience is an asset.

Minimum Qualifications

High school diploma or equivalent is required.

Training in telephone etiquette an asset.

Other Information

Please note that this is a temporary position, ending on or before December 31, 2022.

As workload demands and operational requirements shift, the location, dates and/or hours of work may be changed

All DynaLIFEDxemployees are required to be fully immunized against COVID-19 with a Health Canada approved vaccine as a condition of employment

All persons newly hired to DynaLIFE must show their confirmation of SIN letter/SIN card and government issued photo ID to Human Resources prior to commencing work.

All persons hired to DynaLIFE must be authorized to work in Canada for any employer.

Individuals hired into all positions must provide verification of their highest level of education.

A security clearance will be required for employees newly hired to DynaLIFE.

A security clearance with vulnerable sector completed may be required for employees newly hired to DynaLIFE