Dynadot LLC Hiring for Customer Service Representative – Internet Service Company at Winnipeg, MB Full Time

Dynadot is a top-rated web host and domain name registrar founded in 2002. We are growing rapidly, and provide our employees with ample opportunity to learn new skills and develop their careers. Head office is located in the heart of Silicon Valley, California.

Our team is expanding and we are looking for a top-notch representative to give our customers the exceptional service that we are known for. We offer competitive pay, medical benefits, generous paid time off, and a fun team-based work environment.

We are looking for several full-time customer service representatives to fill the following shift times:

Sunday – Thursday 9:00AM – 18:00PM PST
Tuesday – Saturday 9:00AM – 18:00PM PST

Please note: This position is remote and can be done from the comfort of your home.

Responsibilities:

• Respond to customer emails, phone calls, online chats, and message board postings.
• Write knowledge-base articles for our help site and our FAQs.
• Work with our engineering team to troubleshoot bugs in our system.
• Answer technical support questions regarding DNS, Web Hosting, SSL certificates, and any other issues as they arise.
• Keep up-to-date with the changing policies and procedures of the domain name industry.

Required Qualifications:

• Previous customer service experience and a passion for providing excellent support.
• Strong written, verbal, and telephone communication skills.
• Strong problem-solving skills.
• Hardworking, motivated, reliable, detail-oriented.
• Ability to work independently as well as with a team.
• Must be available to work weekends, some holidays, and “off hours”.

Bonus Qualifications (Optional):

• Can speak and write a second language.
• Understanding of domain names and web hosting.
• Basic knowledge of html and programming languages.

Dynadot Benefits:

• Competitive pay.
• 4 weeks paid time off per year.
• Fun team-based work environment.
• Team-bonding activities.

NOTE: The first six weeks of training will be Monday-Friday 5:30am-3:30pm PST

If interested, please send an email to:

• alexia[at]dynadot.com & cbryce[at]dynadot.com
• Subject line: ‘CSR’ + preferred shift
• Please re-attach your resume as a PDF

Job Types: Full-time, Permanent

Salary: $30,000.00-$34,500.00 per year

Benefits:

• Dental care
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Every Weekend

COVID-19 considerations:
No requirement to come into the office.

Experience:

• customer service: 1 year (preferred)