DXC Technology is Looking for Associate Customer Support Full Time

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. With decades of driving innovation, the world’s largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness, and customer experiences. Learn more about the DXC story and our focus on people, customers, and operational execution at www.dxc.technology.

The Customer Service Representative role is a fantastic opportunity for you to kickstart a new career and learn more about the financial services/insurance industry. We provide a full training program to teach you what you need to know; so, whether you are well-seasoned or just starting out, you will have the resources necessary you get you off to a successful start.

As a Customer Service Representative, you will be the front-line link between DXC and our clients in a call center environment (hours 8:00 am – 7:00 pm) delivering exceptional customer service.

You will:

• Provide policyholder and product information to clients and advisors
• Document issues and respond to requests by determining appropriate action in order to resolve situations
• Follow up with clients within established service standards
• Maintain service records
• Ensure service standards are maintained or excelled
• Participate in recommending improvements to service and procedures
• Process non-financial transactions when necessary

What we are looking for…

• High school diploma
• 1-2 years of client service experience
• Strong communication skills and ability to multi-task
• Excellent verbal and written English communication skills
• Fluency in written and verbal English
• Positive, service-oriented attitude with a commitment to offering superior service
• Knowledge of the life insurance industry is an asset; however, not required (we are willing to consider those new to the industry)

*This is a remote position; we will consider all suitable applicants within Canada.

Job Type: Full-time

Pay: From $42,000.00 per year

Benefits:

• Dental care
• Extended health care
• RRSP match
• Vision care
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote