Dusco Hiring for Customer Service Representative at Montréal, QC Full Time

We are a growing door manufacturer located in the East End seeking a qualified and motivated customer service representative. Exciting opportunity to work with major retailers and gain first-hand experience in the e-commerce world.

• Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
• Learn to identify customer needs or desires in order to recommend the appropriate product or service.
• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
• Keep a record of incoming inquiries to be able to reference at a later date.
• Be able to process orders, forms, applications, or requests.
• Work with colleagues when necessary to resolve customer complaints.
• Provide feedback to other departments to help improve sales, marketing, and business processes.
• Learn about the products inside and out to be able to answer any questions from customers.

Job Types: Full-time, Permanent

Benefits:

• Disability insurance
• Extended health care
• Life insurance
• On-site parking

Schedule:

• 8 hour shift