Duke Health Hiring for PATIENT SERVICE ASSOCIATE at Durham, NC Full Time

As a part of Duke Health’s outpatient clinic network, you will enjoy competitive compensation, comprehensive benefits plans, convenient work hours, and many opportunities for career advancement. Become a part of a team that values and invests in you.

JOB LOCATION

Durham Gastroenterology Consultants 249 NC-54 Suite 200, Durham, NC 27713

JOB SUMMARY

We are seeking a PATIENT SERVICE ASSOCIATE for Durham Gastroenterology Consultants to serve as the first point of contact for our patients upon arrival for appointments. This role includes participation in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling.

JOB DUTIES AND RESPONSIBILITIES

• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities, enter pre-visit orders and prepare new patient charts.
• Check-in patient upon arrival in the practice according to established procedures; including, patient identification and verification in electronic health record and entering and editing information as needed.
• Present and educate patients on required forms and obtain signature as required by policy and procedure, collect and post co-payments and balances on accounts due, copy, file and distribute insurance cards.
• Coordinate all labs/procedures as requested. Maintain private physician office charts.
• Prepare and audit encounter forms for completeness and accuracy before batching forms or charge posting in the electronic health record.
• Schedule tests and procedures and complete and distribute ancillary service requisitions.

JOB ELIGIBILITY REQUIREMENTS

• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
• Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
• Experience in effectively coordinating multiple tasks or activities.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Job Code: 00004502 PATIENT SERVICE ASSOCIATE

Job Level: B2

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.