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Customer Services & Support

Duke Energy Hiring for Call Center Representative – Part-Time Temporary (NC, SC, IN, FL Virtual) at Indiana Full Time

Full Job Description

More than a career – a chance to make a difference in people’s lives.
Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you’ll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
Job Description
POSITION SUMMARY
More than a job – play an integral part of Duke Energy’s customer success and satisfaction as a call center representative.
Consider joining the Duke Energy team, where you’ll find a friendly work environment, opportunities for growth and development.
A Part-Time Call Center Representative will assist customers through support channels, including phone, chat and/or email, to assist with payments, resolve billing and credit issues. This role requires professional customer service engagement and ensuring a high degree of customer satisfaction.
WE OFFER
  • Participation in a 401k plan
  • Accrued sick and family care leave per pay period
  • Flexible work schedule
  • All necessary equipment provided
PAY AND WORK SCHEDULE:
  • The pay rate is $15 per hour (non-negotiable)
  • This role is virtual, ability to work remotely
  • Flexible Work Schedule
  • Hours of Operation: Monday-Friday, 7:00 AM – 7:00 PM:
  • The most desirable hours are Mondays and Tuesdays – anytime between 7:00am -7:00pm and all weekdays from 3:00pm – 7:00pm
  • Work a minimum of 12 hours per week, up to a maximum of 26 hours per week
  • Required 30-day break within 12 months
TARGET START DATE: Monday, August 21, 2023 (non-negotiable)
TRAINING DETAILS:
  • First 5-7 weeks, Monday-Friday from 8:00 AM to 1:00 PM – check in intake
  • Required first day onsite attendance at a Duke Energy Call Center location
  • During the 5-7-week training period, there is no allowance for vacation time or absences.
  • Your continued employment will be contingent on successful completion of the training program.
RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING
  • Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
  • Building genuine connections with customers and bring a great ambassador for the Duke Energy brand.
  • Use professional judgement and escalate customer issues/concerns to management when appropriate.
  • Perform other duties as assigned, including work on special projects.
REQUIRED QUALIFICATIONS
  • High school diploma or GED completed at time of application submission
DESIRED QUALIFICATIONS
  • Must be currently enrolled in a two or four year degree program.
  • Ability to work a flexible schedule.
  • Some college or college degree.
  • One-year call center or customer service experience.
  • Willingness to work in an environment that requires 100% phone-based customer interaction.
  • Ability to multi-task and work with various technologies using multiple monitors, screens, applications etc.
  • Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
WORKING CONDITIONS
  • Virtual – Work will be performed remotely within a reasonable commute to a designated Duke Energy facility within North Carolina, Florida, or Indiana.
  • All new hires are required to have access to a reliable high-speed internet and a quiet work environment.
  • Required 30-day break within 12 months
WHAT TO EXPECT: STEPS IN DUKE ENERGY’S HIRING PROCESS
  • Duke Energy Hiring Process
  • Duke Energy Customer Care Assessment – required time sensitive/completion of online test
  • If selected, you will be contacted for a 45-minute phone interview.
  • Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test.
  • It is the policy of Duke Energy to maintain a drug-free workplace.
Travel Requirements
Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No

Posting Expiration Date

Monday, July 17, 2023

All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
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Job Overview

  • ID: 353961
  • Date Posted:
  • Location:
  • Job Title: Duke Energy Hiring for Call Center Representative – Part-Time Temporary (NC, SC, IN, FL Virtual) at Indiana