Log In
Sign Up
Customer Services & Support
Duke Energy Hiring for Call Center Representative – Part-Time Temporary (NC, SC, IN, FL Virtual) at Indiana Full Time
Advertisements
Full Job Description
More than a career – a chance to make a difference in people’s lives.
Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you’ll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
Job Description
POSITION SUMMARY
More than a job – play an integral part of Duke Energy’s customer success and satisfaction as a call center representative.
Consider joining the Duke Energy team, where you’ll find a friendly work environment, opportunities for growth and development.
A Part-Time Call Center Representative will assist customers through support channels, including phone, chat and/or email, to assist with payments, resolve billing and credit issues. This role requires professional customer service engagement and ensuring a high degree of customer satisfaction.
WE OFFER
-
Participation in a 401k plan
-
Accrued sick and family care leave per pay period
-
Flexible work schedule
-
All necessary equipment provided
PAY AND WORK SCHEDULE:
-
The pay rate is $15 per hour (non-negotiable)
-
This role is virtual, ability to work remotely
-
Flexible Work Schedule
-
Hours of Operation: Monday-Friday, 7:00 AM – 7:00 PM:
-
The most desirable hours are Mondays and Tuesdays – anytime between 7:00am -7:00pm and all weekdays from 3:00pm – 7:00pm
-
Work a minimum of 12 hours per week, up to a maximum of 26 hours per week
-
Required 30-day break within 12 months
TARGET START DATE: Monday, August 21, 2023 (non-negotiable)
TRAINING DETAILS:
-
First 5-7 weeks, Monday-Friday from 8:00 AM to 1:00 PM – check in intake
-
Required first day onsite attendance at a Duke Energy Call Center location
-
During the 5-7-week training period, there is no allowance for vacation time or absences.
-
Your continued employment will be contingent on successful completion of the training program.
RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING
-
Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
-
Building genuine connections with customers and bring a great ambassador for the Duke Energy brand.
-
Use professional judgement and escalate customer issues/concerns to management when appropriate.
-
Perform other duties as assigned, including work on special projects.
REQUIRED QUALIFICATIONS
-
High school diploma or GED completed at time of application submission
DESIRED QUALIFICATIONS
-
Must be currently enrolled in a two or four year degree program.
-
Ability to work a flexible schedule.
-
Some college or college degree.
-
One-year call center or customer service experience.
-
Willingness to work in an environment that requires 100% phone-based customer interaction.
-
Ability to multi-task and work with various technologies using multiple monitors, screens, applications etc.
-
Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
WORKING CONDITIONS
-
Virtual – Work will be performed remotely within a reasonable commute to a designated Duke Energy facility within North Carolina, Florida, or Indiana.
-
All new hires are required to have access to a reliable high-speed internet and a quiet work environment.
-
Required 30-day break within 12 months
WHAT TO EXPECT: STEPS IN DUKE ENERGY’S HIRING PROCESS
-
Duke Energy Hiring Process
-
Duke Energy Customer Care Assessment – required time sensitive/completion of online test
-
If selected, you will be contacted for a 45-minute phone interview.
-
Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test.
-
It is the policy of Duke Energy to maintain a drug-free workplace.
Travel Requirements
Relocation Assistance Provided (as applicable)
No
Represented/Union Position
No
Visa Sponsored Position
No
Posting Expiration Date
Monday, July 17, 2023
All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
Privacy
Do Not Sell My Personal Information (CA)
Terms of Use
Accessibility