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Admin & Office Assistant
Driscoll Health Hiring for HP Administrative Assistant Full Time
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Thank you for your interest in joining our team! Please review the job information below.
Where compassion meets innovation and technology and our employees are family.
Thank you for your interest in joining our team! Please review the job information below.
General Purpose of Job:
The Administrative Assistant performs a wide variety of administrative duties to support Driscoll Health Plan.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; the employee will perform other reasonably related business duties as assigned by the immediate supervisor and/or VP of Operations and Director of Claims as required.
- Maintains utmost level of confidentiality at all times.
- Adheres to health plan policies and procedures.
- Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
- Maintains composure, effectiveness, and flexibility under pressure.
- Uses Microsoft Office to perform a variety of assignments. Gathers data and other necessary information for preparing various s. Types and reproduces written materials or correspondence.
- Coordinates location, catering, presentation materials, audio-visual support and notification of meetings, appointments, conferences, telephone calls, etc. Records/transcribes meeting minutes from various meetings.
- Answers/screens incoming telephone calls and routes call to appropriate individual or takes messages as appropriate.
- Meeting agenda and minutes recording/preparation.
- Assist in the scheduling of travel for the Epic Tapestry team.
- Helps with preparation of documentation by copying, printing and organizing for the Tapestry implementation.
- Opens, sorts and distributes incoming mail. Utilizes couriers, the US Mail and delivery services as needed.
- Greets visitors, ascertains nature of business, and escorts visitor to appropriate person/area.
- Orders office supplies and equipment using the authorized online ordering system.
- Assist with Managing and Tracking employee time by utilizing the Kronos system.
- Makes or reviews inbound and outbound travel arrangements and files related travel expense s.
- Has a basic understanding of claim processing, adjudication and forms for both professional and institutional.
- May assist in the coordination/participation of special events; may help with the implementation process and coordination of services provided through awarded grants or programs that DCH may be involved in.
- Participates in preparing material for use in newsletters, fax blasts or other communications that are sent to providers and/or members.
- Participate in the preparation of materials for bi-weekly on-site meetings with the Epic implementation team.
Behavioral Expectations
- Customer Service – Enthusiastically interacts with all customers. Assumes personal responsibility for meeting customer needs. Consistently demonstrates a commitment to customer satisfaction. This interaction is additionally expanded to interactions with Management and co-workers.
- Interpersonal Skills- Is sensitive to the needs, ideas, and feelings of others. Develops and maintains rapport with others. Listens well. Facilitates a group process.
- Adaptability/flexibility – Demonstrates the ability to change behaviors and plans to meet rapidly changing/ competing job demands (new or unusual situations). Receives change as a challenge. Revises plans to meet changing circumstances.
- Communication – Clearly and effectively communicates ideas and requests to others. Persuades or influences others through spoken or written communication.
- Initiative – Starts and completes tasks with minimum of prompting. Willing to make recommendations and assume additional responsibilities.
- Team Player – Fully participates in maintaining a positive team environment that is conducive to customer satisfaction. Builds trust among co-workers, focusing on accomplishing Driscoll Health System and departmental mission and goals.
- Organized and efficient – Organizes work and uses time efficiently. Takes the initiative to find additional work during slow or downtimes. Recommends innovative ways of doing work more efficiently and effectively.
- Core Values –Practices DCH core values.
Education and/or Experience:
Bachelor’s degree (B. A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.