DP World Hiring for Global Key Account Manager – Automotive Full Time

Job Purpose:

The Global Key Account Manager will be responsible for nurturing and growing relationships with our key clients across the globe. This role is pivotal to our organisation’s growth strategy, focusing on client retention, expansion, and delivering top-notch logistics solutions Also will understand all of DP Worlds service portfolio well enough to identify and qualify opportunities in order to facilitate bringing in the experts to sign the business.

Key Accountabilities

• Develop and maintain strong relationships with key clients, understanding their business needs and challenges.
• Act as the primary point of contact and advocate for clients within the organisation.
• Account Growth and Expansion:
• Identify account growth and expansion opportunities, collaborating with internal teams to develop solutions.
• Ensure that clients know all the services and capabilities our company can offer ((the toolbox) to meet their evolving logistics requirements and the possibilities of connecting the various capabilities of the toolboxes to offer fit-for-purpose solutions
• Own the development of and continuously update the customer global account plan so that it is always fit for purpose as an account management tool, ensuring the integrity of the plan against customer needs to enable strategic planning via executive reviews
• Understand the customer’s business (strategically, operationally, financially)
• Understand the customer’s buying process and identify all influences, intimately understanding their requirements Coordinate all growth initiatives specific to the global customer business, identifying and growing opportunities to the assigned targets for profitable sales volume and strategic objectives of the account
• Following the Bid Process, responsible for ensuring solution development, pricing & negotiation efforts that best address customer needs, coordinating the involvement of all key internal stakeholders.
• Provide customers with proactive proposals to solve their challenges.
• Track key account metrics and alert internal stakeholders of any performance or cost to serve requirements, ensuring action plans are initiated and acted on to resolution.
• Maintain an up-to-date pipeline of current and future opportunities, quantifying number of opportunities, value of the opportunity and managing the probability to win
• Assist with high severity requests or issue escalations as needed
• Co-ordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations
• Plan, schedule and facilitate Quarterly Business Reviews with assigned accounts and maintain an up-to-date pipeline of current and future opportunities

Qualifications

Qualifications, Experience and Skills:

• Degree or equivalent in business administration or transport/logistics
• Proven track record of having consistently achieved on a sales quota at a relevant scale

Experience

• Minimum >10 years’ experience within the transport, logistics or freight forwarding industry (or similar service industry) with focus on the assigned Industry Vertical
• Significant sales experience

Definite Asset

• Experience and affinity with the Automotive Industry Vertical
• Exposure to and working knowledge of all facets of contractual requirements

Skills

• Strong communication skills – You are an exceptional listener. You communicate clearly. You write exceptionally well and you speak eloquently. You can explain just about anything to anyone. You’re comfortable on the phone or to groups of people – at any level. You are incredibly tactful when delivering the facts.
• Problem solving – You enjoy solving problems. Getting to the root cause. You love taking on difficult challenges and finding creative, innovative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it.
• Detail oriented – You pay strong attention to the details as it is one of your core qualities. As far as you are concerned, anything worth doing is worth doing right, every single time. You stay focussed and nothing falls through the cracks on your watch.
• Exceptional critical thinking skills; you can identify gaps in logic and underlying causes of issues; You think on your feet. You like learning new things, and you can learn quickly.
• Strong collaborator – You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful and incredibly organised
• Results oriented – You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude
• Confidentiality – You consider and protect the confidentiality of company data at ALL times;
• IT skills – You are highly proficient in the full Microsoft Office Suite: Word, Excel, Powerpoint and Visio;
• Flexibility to travel – You are ready to travel between 30 – 50% of the time across the globe

About Us

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses — Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW