Doosan Material Handling Solutions Hiring for CSR/Sales Representative at Remote Full Time

[DMHS] CSR/Sales Representative

Job Information:

CSR Representative will oversee an assigned territory within assigned territory. The CSR Representative position will be responsible for managing existing customers and developing new customers in the specified territory selling allied products for several lines of material handling manufacturers.

Role & Responsibility:

Responsibilities

· Sell service preventative and full maintenance agreements.

· Rent forklifts, forklift components and other material handling equipment.

· Refer prospective parts and service customers to the appropriate departments.

· Continuously prospect new sales opportunities through phone calls, visits, networking (personal and social media) and email communications.

· Follow up and results of company supplied leads.

· Set customer appointments to ascertain and understand customer request, challenges, and equipment requirements.

· Record all customer interaction and follow up actions in the sales department CRM system.

· Strive to understand the buying cycles and next potential purchase of all prospective buyers within the territory.

· Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

· Compute sales prices, total purchases as well as gross and net profit margins.

· Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

· Describe equipment and explain use, operation, and care of equipment to customers.

· Prepare and present sales contracts.

· Schedule and execute delivery events at time of delivery to review operation of equipment, location of manuals and any questions the customer may have.

· Present/Demonstrate use, operation, features, functions, and benefits of equipment.

· Entertain prospective and existing customers to establish rapport.

· Attend regular scheduled sales team and individual meetings with management.

· Continuously update sales knowledge through sales training.

· Follow all Sales Department policies and procedures.

Job Requirements:

· Experience Preferred: Material handling experience.

· Education Preferred: Bachelor’s degree

Communication and Teamwork

· Demonstrate good decision-making skills.

· Work effectively and interact with multiple levels within our organization

· Strong communication, organizational and time management skills

· Ability to work in a fast-paced environment

· Self-starter

· Team player

Problem Solving

· Identifies and resolves problems in a timely manner.

Technical Skills

· Must have strong computer skills with Microsoft Office products

· Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Written Communication

· Writes clearly and informatively; Able to read and interpret written information.

Organizational Support

· Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities.

Planning/Organizing

· Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Language Skills

· Ability to write routine s and correspondence.

· Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

· Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Reasoning Ability

· Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

· Ability to deal with problems involving several concrete variables in standardized situations

Functional Competency

Decision-making Scope (Range)

· Role Level: Individual Contributor

· Direct Manager: Sales Manager

· Direct Subordinate(s): 0

· Number of Teams Under Direct Control: 0

· Number of Subordinates: 0

Communication

Internal Shared

· Sales Teams

· Marketing

· Parts, Service, and Rental

External Shared

· Vendors

· Field Marketing

External Opposing

· Field Representatives

· Dealers

Job Type: Full-time

Pay: From $1.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote