Dominion Energy Hiring for Customer Contact Specialist I (Remote) at Salt Lake City, UT Full Time

Job Summary

This entry level position provides excellent customer service skills and represents Dominion Energy as the central point of contact for the company’s Customer Contact Operations Center. Under direct supervision, guidance and direction, duties include but not limited to: utilizes customer information systems; answers customer inquiries regarding billing, payment, credit, rates, and service requests; inputs pertinent residential and commercial customer account information; assess customer needs; generates a variety of service order requests; assists customers with credit difficulties and termination notices; using clearly defined rules and guidelines, negotiates payment plans that meet regulatory requirements, and makes appropriate referrals to internal or external departments/agencies for additional assistance; determines and documents security deposits for new accounts within established guidelines; promotes, explains, and sets up programs available to customers; answers emergency calls and issues appropriate orders. Seeks advise on problems areas and refers escalated or highly complex issues to appropriate next level personnel.

• This position will fill multiple vacancies and filled at any of the following Dominion Energy Utah locations: Salt Lake City, Ogden, Eagle Mountain, Logan, Tooele, St. George, and/or Evanston, WY.

• Candidates MUST reside within 50 miles of the fore mentioned locations.

Required Knowledge, Skills, Abilities & Experience

The knowledge, skills, abilities, and experiences that are required for entry into this job include the following:

• 0-2 years Customer Contact Operations experience.
• Basic interpersonal/communication skills in person, by phone/in writing.
• Must have ability to retrieve items alphabetically/numerically.
• Basic ability to type; must be able to work independently & as a team member.
• Must have basic knowledge of computers including Customer Information Systems, Microsoft office products Word, Excel, Outlook.
• Basic understanding of organization/department/section policies/procedures.
• Ability to read & concentrate and listening skills.
• Must demonstrate ability to deal with irate and difficult customers.
• Must be able to identify and resolve basic and routine issues; and basic organization/time management skills.
• Must have a basic understanding of billing, rates, credit, energy usage, and customer accounts.
• Must be able to work varying shifts, nights, weekends and during emergency situations.

The company is actively seeking United States military veterans and service members who meet the qualifications, plus appropriate equivalent combination of education and years of experience as outlined above.

Education Requirements

Required Degree (equivalency not accepted in lieu of required degree:

High School diploma or GED required.

Associate degree in related discipline may be required – OR – 2+ years of additional relevant experience in lieu of degree preferred.

Additional Notes:

A related higher-level degree may be applied toward years of experience.

Licenses, Certifications, or Quals Description

Working Conditions

Other Working Conditions

Test Description

No testing required.