DOLCE&GABBANA Hiring for Customer Service Coordinator at New York City Metropolitan Area Full Time

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available for a Customer Service Coordinator. The Customer Service Coordinator will support the Customer Service team in providing outstanding service to Wholesale customers and Retail Stores, E-Commerce, as well as Italian HQ and various internal business areas.

Job Responsibilities:

Account Administration

• Maintain record keeping
• Update and analyze business s
• Prepayments invoices

Order Management

• Entering (manually and upload) and transmitting orders for all brand sales lines
• Send for orders status
• Orders confirmation
• Fill out copy requests (manual process)
• Work under deadline

EDI

• Manage EDI Catalog (UPC – NRF Color code)
• POs in progress

Shipping

• Run, analyze and distribute shipping s

Finance Support

• Support research/reversal of chargebacks

After sales

• Process the spare parts, including repairs/inquiries and follow through up to resolution
• Returns and credit note

Job Requirements:

• Associate degree or higher
• Minimum 2 years’ experience in a similar role
• Advanced Excel and Analytical skills are required (using pivot and VLOOKUP is mandatory) to manage all CS processes
• Organizational skills, high attention to detail and reliable work ethic
• Efficient communication and ing skills
• Problem solving oriented
• Works well and efficiently in a team and has a proactive attitude
• Comfortable working extended hours and weekends during busy seasons
• Proactive attitude during the training