Disney Media & Entertainment Distribution Hiring for HR Associate (12 month FTC) at London Full Time

This role focuses on providing inquiry services, transactional and administrative support to all levels of employees across the region for Global HR Operations work, processes, and policies. Responsibilities include responding to a large quantities of inquiries via case tool, Live Chat and Phone. The role also includes conducting routine, standard transactions across multiple systems

Responsibilities :
Responsibilities

Respond to a large volume of inquiries on HR- related topics

Utilize knowledge management tools to provide accurate information to employees across the region on a wide range of topics in the employee life cycle, from induction to off boarding

Respond in, and utilize, case tool to document the details of employee inquiry information

Research and resolve issues according to defined scope and in alignment with local and regional legislation

Conduct routine transactions specific to role following the standard operating guidelines

Responsible for drafting employee paperwork and ensuring signatures are gathered accordingly

Maintain employee documentation in the HR database

Transact high volumes of inputs and changes to the HRIS system on a daily basis

Review routine reports and follow up or escalate on inconsistencies

Provide excellent and efficient customer service

Recognize and escalate customer issues by reviewing individual case history

Ability to provide information and guide employees with ease, in a group setting or on an individual basis e.g. to deliver induction presentation to new starters; to hold one- on- one meetings with employees to provide policy guidance

Identify inquiries for triage to other key teams in the organization

Identify opportunities in employee or Associate content

Identify and escalate systemic issues by recognizing increase in certain call or request types

Basic Qualifications :
The Experience We Require From You:
Previous work experience in ideally in a HR administration/HR Operations/Customer Service Centre role

Very strong verbal and written communication skills as well as telephone and email etiquette skills

Ability to multi task and prioritize/handle competing priorities in a fast paced environment

Ability to understand case notes in order to provide excellent customer service and to identify/escalate other issues or root causes

Ability to demonstrate awareness of and acknowledgement of market differences, including cultural differences and legislative differences

Demonstrated ability to handle confidential information

Experience in working with HR Information Systems software e.g. Workday, SAP, Service Now

Additional Information :The Perks:
25 days annual leave

Private medical insurance & dental care

Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free

Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing

Hybrid working is available

Excellent parental and guardian leave

Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group – ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.