This role focuses on providing inquiry services, transactional and administrative support to all levels of employees across the region for Global HR Operations work, processes, and policies. Responsibilities include responding to a large quantities of inquiries via case tool, Live Chat and Phone. The role also includes conducting routine, standard transactions across multiple systems
Responsibilities :
Responsibilities
Respond to a large volume of inquiries on HR- related topics
Utilize knowledge management tools to provide accurate information to employees across the region on a wide range of topics in the employee life cycle, from induction to off boarding
Respond in, and utilize, case tool to document the details of employee inquiry information
Research and resolve issues according to defined scope and in alignment with local and regional legislation
Conduct routine transactions specific to role following the standard operating guidelines
Responsible for drafting employee paperwork and ensuring signatures are gathered accordingly
Maintain employee documentation in the HR database
Transact high volumes of inputs and changes to the HRIS system on a daily basis
Review routine reports and follow up or escalate on inconsistencies
Provide excellent and efficient customer service
Recognize and escalate customer issues by reviewing individual case history
Ability to provide information and guide employees with ease, in a group setting or on an individual basis e.g. to deliver induction presentation to new starters; to hold one- on- one meetings with employees to provide policy guidance
Identify inquiries for triage to other key teams in the organization
Identify opportunities in employee or Associate content
Identify and escalate systemic issues by recognizing increase in certain call or request types
Basic Qualifications :
The Experience We Require From You:
Previous work experience in ideally in a HR administration/HR Operations/Customer Service Centre role
Very strong verbal and written communication skills as well as telephone and email etiquette skills
Ability to multi task and prioritize/handle competing priorities in a fast paced environment
Ability to understand case notes in order to provide excellent customer service and to identify/escalate other issues or root causes
Ability to demonstrate awareness of and acknowledgement of market differences, including cultural differences and legislative differences
Demonstrated ability to handle confidential information
Experience in working with HR Information Systems software e.g. Workday, SAP, Service Now
Additional Information :The Perks:
25 days annual leave
Private medical insurance & dental care
Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
Hybrid working is available
Excellent parental and guardian leave
Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group – ENABLED, and our Mental Health & Wellbeing Group, TRUST.
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
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