Our Walt Disney Travel Company (WDTC) International team are looking for a highly organised individual with a keen interest in guest services and delivering excellent coordination on operational tasks. This role will require top level multi-tasking whilst staying calm under pressure. The right candidate will thrive working in a fast paced environment, ensuring a high standard of service to all clients.

This role will support the growth of WDTC International through the provision of general operational support as well as assisting WDTC International team members in the delivery of key projects and business initiatives.

This opportunity is based in Disney’s Hammersmith Grove Office and will require you to be on-site four days per week.

Responsibilities

• Provision of daily operational support for the Disney Central (DC), Sales and Guest Care teams across the Disneyland Paris (DLP) product. Coordinate fast, efficient and accurate responses to information requests
• Triage and manage the Operations email in-boxes, covering DLP transport inclusive packages, and DLP hotel and ticket packages
• Carry out quality control of all DLP WDTC International bookings, liaising with DLP Tour Operator Team
• Work with Guest care team to ensure that DLP booking amendments, including major schedule changes impacting DLP transport inclusive packages across flights, train, self-drive are followed
• Create briefs and training modules for new DLP products and offerings

Skills Required

• Must have previous experience of working within Guest Services, handling multiple queries
• Previous experience working within the Travel industry, strongly preferred
• Excellent prioritization and multi-tasking skills
• Works well under pressure in a high volume environment
• Ability to work both independently and as a member of a team
• Proven strong communication (verbal and written), presentation and interpersonal skills

The Perks

• 25 days annual leave, plus the option to buy an extra 5 days
• Private medical insurance & dental care
• Complimentary admission to enter any of our parks with your family and friends for free!
• Free annual subscription to Disney+
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Excellent parental and guardian leave
• Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group – ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.