DishOut LLC Hiring for Customer Champion – rd Shift at Remote Full Time

About Us

DishOut is a payment technology company serving many verticals including higher education, hospitality, restaurants, retail establishments, and more. Our payment solutions include an Android and iOS payment and point-of-sale application, payment gateway, online and mobile ordering, as well as a rewards and loyalty platform.

What You’ll Do

As a Customer Champion you will provide premier customer service to our direct merchants as well as merchants using our solutions via our network of re-sellers through inbound and outbound phone calls and emails. You will help customers troubleshoot technical issues including, but not limited to, point-of-sale terminals, web browsers, Android or iOS devices, payment gateways. You will also ensure issues you cannot solve are either escalated to other Customer Champions or other departments for final resolution.

You will also be the primary Customer Champion monitoring and resolving batches as they close throughout the evening.

Job Duties

– Accept inbound help desk calls, troubleshoot, and resolve issues, and log details and results in our internal ticketing system.

– Answer inbound email support tickets, troubleshoot, and resolve issues, and log details and results in our internal ticketing system.

– Place outbound calls to customers as needed. For example, we may need to perform software updates on point-of-sale devices which may require outreach to our customers.

– Perform testing of software and hardware related to the business as needed.

– Monitor batches as they close to ensure batches close properly.

– Resolve batch issues in a timely manner or escalate batch issues which need further action.

– Contribute to the overall growth of and improvement of the company by suggesting improvements and changes to systems and processes.

– Assist with duties outside of the core help desk duties such as assisting with administrative functions.

Requirements

– Excellent verbal and written communication.

– Ability to provide premier customer service.

– Dedication to solving technical challenges and issues.

– Willingness to work a flexible schedule. The standard schedule for this position will be 12 am to 9 am eastern time five days a week, however, you may be required to cover first or second shift as well as weekends from time to time as staffing needs change.

Preferred Qualifications

– Experience with basic networking fundamentals such as IP addresses and connectivity.

– Experience with basic troubleshooting of Windows, Android, and iOS.

– Experience with point-of-sale devices such as VeriFone and PAX.

– Experience with payment gateways, specifically TPI.

– Experience with credit card batching processes and procedures.

Job Type: Full-time

Pay: $15.00 – $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• No experience needed

Shift:

• 10 hour shift
• Night shift

Work setting:

• Remote

COVID-19 considerations:
This is a WFH position

Shift availability:

• Overnight Shift (Required)
• Night Shift (Preferred)

Work Location: Remote