Director, Product Management & Marketing Global Full Time

The Director, Product Management & Product Marketing role is to synthesize market, consumer, product, and competitive inputs to drive profitable revenue for the business. The role is responsible for leading the organization in research into new products and new services, product enhancements, AI implementation and product redesign to meet customers’ changing needs with an explicit bias for developing and implementing Livingston’s digital suite of SaaS products and trade advisory services.

KEY DUTIES AND RESPONSIBILITIES (include but not limited to)

• Product and Service Portfolio Ownership
• Oversee a suite of products and services for Livingston’s Global Trade Management line of business
• Focus on areas that have the biggest opportunity for revenue growth potential or operational impact to deliver better client experience.
• Balances investments in short-term delivery and long-term
• Defines multi-year go-to-market strategies for defined ideal customer profiles and market opportunities
• Define and develop the overall business case, market opportunity business plan and go-to-market strategy and analysis, product positioning to target customers, market messaging development, competitive analysis, and product differentiation
• Defines pricing frameworks aligned to value
• Team Leadership
• Manages Product Managers, supporting their growth, quality of backlog, and strategic alignment
• Stakeholder Alignment
• Primary liaison between Product, Senior Leadership Team, Marketing and Commercial
• Innovation Stewardship
• Guides prioritization and validation of AI use cases
• Balances experimentation with compliance risk
• Roadmap Governance
• Adaptive planning, understanding & responding to disruptive forces
• Drives ideation and innovation for new products and services in concert with changing markets, evolving customer needs and the ability to deliver competitively superior solutions.
• Owns cross-pillar dependencies and trade-offs
• Measurement & Accountability
• Accountable for product results and report out to partners and executives on the impact services and products are making – revenue, margin, ROI, etc.
• Ensures each digital product area tracks and delivers to specific user KPIs

KNOWLEDGE AND SKILLS

To perform this job successfully, the person must be able to perform each essential duty with a high degree of competence. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable a person with disabilities to perform essential functions.

• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Process orientation; demonstrated ability to develop repeatable processes or improve existing processes in and out of product development and digital product evolution with the ability to develop financial models supporting development.
• Project management skills in a digital environment; will have demonstrated the ability to push projects over the finish line with sound planning and persistent execution; will understand how to align resources, seek the input of key constituents, and manage others to achieve desired results;
• Understanding of the new product development timeline/lifecycle and IT/software and platform development with a bias for AI product integration.
• Strong communication skills – the ability to identify and communicate opportunities, challenges, risks, and change requirements in a timely and responsive manner and report on all aspects of development across the organization (cross-departmental as well as C Suite)
• Strong persuasion skills, including proficiency to build an investment thesis and defend it in front of executive audiences with quantifiable ROI
• Effective at influencing and convincing others into action yet able to also be a good team member/player
• Familiarity working across an organization with matrixed leadership

EDUCATION & CERTIFICATIONS

• Post-secondary degree in business
• 6+ years of product marketing/management experience in Logistics or SAS, Services environments

EXPERIENCE

• 6+ years of digital product marketing/management experience
• Experience in developing solutions with segment / vertical-specific requirements
• Extensive project management experience with an understanding of how to scale integrated solutions
• Business Intelligence & AI working expertise and its application within product development
• Knowledge of logistics business is an asset