Director – AML Operations Full Time

HC Global Fund Services, LLC (“HC Global”) is a privately owned fund administrator serving fund managers and investment advisors in the alternative investments industry.

Job Description

Director will play a key leadership role in overseeing Anti-Money Laundering (AML) operations, managing client and investor relationships, and driving strategic and operational excellence across the global team. Director will be accountable for ensuring high-quality service delivery, operational efficiency, and strong cross-functional coordination, while also contributing to broader business initiatives as required by the Managing Directors of HC Global Fund Services, LLC.

Key Responsibilities

Team Leadership & Operational Management

• Lead, mentor, and guide AML team members to foster a high-performance culture focused on exceptional client and investor service.
• Coordinate overall team scheduling and ensure all deliverables meet established Service Level Agreement (SLA) timelines.
• Oversee daily team deliverables, monitor work progress, and provide regular status updates to Managing Directors.
• Conduct second-level reviews of work completed by AML Associates and Senior Associates.
• Address escalated matters, identify root causes, and recommend effective solutions.
• Oversee the completion of ad hoc assignments and AML-related projects within required deadlines.
• Manage and develop AML staff, ensuring appropriate training, performance management, and professional growth.

Process Improvement & Quality Assurance

• Identify opportunities to enhance operational processes, system efficiencies, and workflow effectiveness.
• Ensure timely monitoring and follow-up on outstanding investor matters, including maker/checker review processes.
• Draft, update, and optimize procedure manuals to reflect evolving best practices and regulatory expectations.

Cross-Functional Collaboration

• Coordinate closely with internal teams, including Fund Administration, Investor Relations, Tax, Financial Statement Preparation, and Treasury, as well as global offices, to ensure seamless delivery of client and investor requests.
• Support firm-wide initiatives as assigned by Managing Directors, including non-operations work when needed.

Client & Investor Engagement

• Build and maintain strong relationships with clients and investors, promptly addressing inquiries and ensuring high satisfaction with the services provided.
• Identify opportunities to expand business through new or existing client relationships.

Requirements

• Bachelor’s degree in Finance, Business Administration, or a related field.
• 10+ years of experience in AML/Compliance within a financial services organization, preferably in Fund Administration.
• Extensive knowledge of AML regulations, KYC processes, and financial crime risk frameworks.
• Proven ability to manage multiple projects and staff in a fast-paced environment while consistently meeting deadlines.
• Strong leadership capabilities with the ability to influence, motivate, and partner effectively across departments.
• Excellent written and verbal communication skills.
• Strong attention to detail, with exceptional organizational and analytical capabilities.
• Advanced proficiency in Microsoft Office applications and strong overall computer literacy.
• Demonstrated ability to build and maintain effective business relationships internally and externally.

Benefits

To be discussed during the hiring process.

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