Direct Travel Hiring for Operations Support Specialist – Remote at Toronto, ON Full Time

Position Overview

Strong ticketing sales agent with at least 5 years GDS experience (Apollo, Sabre, or both preferred) is needed for a national GDS leisure support role. We are looking for someone with proven ticketing skills to support leisure agents in troubleshooting GDS issues, proving training with scripts, etc, and possibly issuing air tickets for the ITAs that need assistance.

This position can be fully remote

Responsibilities

Respond to written requests in timely fashion

Monitor GDS queues for schedule changes

Create Sabre & Apollo logins

Troubleshoot GDS questions and issues from agents

Provide training on scripts and GDS related processes/functionality

Liaise between advisor and internal support teams (Accounting, Marketing, Technical Support and Payroll/HR) in conjunction with troubleshooting of issues

Assist internal support teams in sorting advisor invoicing/operational issues

Issue domestic and international tickets for leisure agents/ICs

Issue exchanges and partial refunds when needed

Leisure group ticketing

Look for lowest fares and research airline contracts for negotiated commissions

Coordinate seat assignments

Basic Qualifications

5+ years travel agency experience

Ability to thrive in a fast paced environment

Proficiency in Microsoft Office Software

GDS Experience with Apollo and/or Sabre (both preferred)

Demonstrated professional customer service skills

Pragmatic and self-disciplined

Capability of maintaining a favorable company image when interfacing with outside sources

Proven pursuit of learning and self-development

Ability to manage responsibilities in a manner to result in lower costs and better efficiencies for the company

Ability to demonstrate personal and organizational integrity

Capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility

Effective oral and written communications skills

Organizational skills that result in high productivity

Clientbase experience preferred

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.

About Direct Travel

Our growing company relies on excellence to deliver on our commitments to our customers. This starts with our employees. Our inclusive culture encourages entrepreneurial spirit empowering employees to build strong, long-lasting relationships with our clients and deliver innovative solutions. Direct Travel is one of the most respected Travel Management Companies in the industry providing our customers with smart consultation, tailored solutions and a true partnership. Our specific focus on the mid-market means our travel experts deliver personalized service to every client.

Additionally, Direct Travel offers full-service performance improvement solutions, including meeting and event management, group incentive travel and individual recognition solutions through its wholly owned subsidiary Creative Group, Inc. An industry leader, Creative Group has been honored with the CMI 25 Award, which recognizes the top 25 most influential meeting and incentive management companies in the US each year since the award’s inception in 2007. The company is headquartered in Schaumburg, Illinois and maintains offices in Detroit, Appleton, San Francisco and Toronto. For more information about Creative Group, please visit www.creativegroupinc.com.

Together we will help our clients Navigate Their Way and Create Truly Moving Experiences. For more information, visit www.dt.com. Follow us on Twitter, YouTube and LinkedIn.