Direct Auto Insurance Hiring for Operational Education and Knowledge Consultant II Job at Jacksonville, FL Full Time

Primary Purpose:
Responsible for working with the Sales leadership to ensure all Business Unit employees are trained to effectively and professionally present Direct products, provide outstanding customer service and help support the achievement of sales goals and objectives. This role is also Responsible for researching, developing and designing creative, effective training programs to meet specific needs identified through the need’s assessment process. Coordinate and plan overall curriculum development and implementation.

Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Conduct New Hire Training audits to ensure that District Sales Trainers are following the training curriculum is followed as outlined; this training content includes: products, office operations, systems (NPS, A3, CIC, and SharePoint applications), underwriting rules, DOI regulations, and various company policies and procedures.

Facilitate the learning process via workshops, virtual sessions, on-the-job training, conference calls, one-on-one coaching sessions, and written communications to ensure agents are competent in the areas of product knowledge, compliance, sales presentation, customer service, and communicating the value of Direct products

Maintain on-going education and training for all sales employees to strengthen product knowledge, introduce new products, and support sales and customer service skills

Serve as an Administer for Skillo, Zoom, Articulate, GoToTraining and National General University

Manage the administrative components of the learning and development processes including developing and preparing various materials, session agendas, outlines, scheduling training sessions, administering tests and preparing performance summaries of trainees

Observe Agents and District Sales Trainers’ work product and provide documented feedback directly to individuals and their management team

Work closely with Regional Sales Training Manager and Division Vice Presidents to help support Regional initiatives

Support 3rd Party Carriers by acting as SME, providing agent product training, providing training on Agency Management System, and assisting in addressing questions from agents

Assist with Acquisitions by helping coordinate and conduct training of newly acquired agents, and helping troubleshoot issues post acquisition

Develop and deploy eLearning content

Develop new hire onboarding program as well as methods for learning and delivery

Develop, organize, conduct and evaluate training programs for employees and managers

Assist with deployment of compliance training programs

Identify training needs and training gaps in the organization in cooperation with the Regional Training Manager

Create training manuals, toolkits, job aids, and instructional materials

Provide guidance for the instructional design and course development process for online courses

Evaluate the quality of training courses and recommend/implement improvements

Provide input to the Training Strategy and the development of specific training development plans

Conduct cost-benefit analysis and calculate training ROI

Work with management to ensure course materials are current and relevant to training needs

Minimum Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED)

2+ years of experience in field sales training

Property and Casualty license or ability to acquire within 90 days of hire

Life license or ability to acquire within 90 days of hire

Advanced Sales Skills

Must possess effective verbal and written communication skills

Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization

Strong problem solving and decision-making ability

Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Ability to utilize Articulate, Adobe Captivate and Adobe Presenter software in the development of learning material

Strong leadership, team building and customer relationship skills

Requires significant travel throughout assigned territory (up to 50-60% overnight travel)

May require weekend/evening attendance at marketing events

Desired Skills:
Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.