Dircks Moving & Logistics Hiring for Customer Experience Representative at Phoenix, AZ Full Time

SUMMARY

Operates a multiline telephone system to answer incoming calls and directs callers to appropriate personnel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Follow up on incoming leads from Leading Edge, Websites, and other sources quickly and counsel customer on moving needs and convert to an appointment with sales team as needed through phone, email, and text messaging.
• Provide pre appointment instructions and generate appointment reminders.
• Research new lead sources and generating opportunities.
• Entering new customer information into Quotes to Go as needed.
• Providing customers with sales literature, website information, moving suggestions, etc.
• Support sales management with ing and other responsibilities as needed.
• Regularly updating the sales manager with requested data, such as new business development results, appointment numbers, etc.
• Attending and participating in regular sales meetings.
• Applying feedback from management and coworkers on proper lead setting.
• Opportunity to learn how to perform virtual surveys and estimate moves for customers.

COMPETENCY

• To perform the job successfully, an individual should demonstrate the following competencies:
• Excellent listening, verbal and written communications skills required.
• Strong skills in Word, Excel, Outlook, and Internet.
• Ability to work in a fast-paced working environment.
• Must have top-notch customer service and telephone skills.
• Must have excellent follow up and time management skills.
• Organizational and presentation skills necessary.
• Must have ability to multitask.
• Marketing knowledge helpful.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of Microsoft Office word processing software, as well as Cisco phone systems.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand; reach with hands and arms and taste or smell.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.