Dignity Health System Office Hiring for Care Coordination Educator SW Job at Remote Full Time

Responsibilities

• Assist with the design and delivery of onboarding/education for newly hired Care Coordination staff and leaders to ensure they are knowledgeable about CommonSpirit Health Care Coordination processes – including how to use clinical applications (technology); how to perform essential job functions; respective roles and related competencies.
• Initiate, coordinate, design, and implement education for staff and leaders which supports their ongoing professional development, evidenced-based patient-centered care delivery model, and patient care across the healthcare continuum. Education and staff development programs will be designed with a goal to enhance patient experience, reduce readmissions, prevent unnecessary admissions / ED visits, and support improved utilization of resources along the care continuum. Educational efforts will be aimed at helping to ensure an empowered, knowledgeable workforce while ensuring a plan of care for patients in all stages of health, efficient resource utilization, quality outcomes, and optimized reimbursement.
• Develop, implement, and maintain current state of the art educational material for staff to use (hard copy, electronic copy, in-person and electronic materials including PowerPoint, e-learning, and video materials) to assist staff in the use of electronic clinical applications and other key work functions for a variety of end users (e.g. entry level, advanced clinical staff, physicians and leaders). Adjust training material and timing to support product releases and regular workflow modifications.
• Be an expert resource to CommonSpirit Health staff, departments and entities as it relates to Care Coordination activities, processes, workflows, and efforts.
• Help to manage projects, timelines, implementation, and system design for new clinical applications, new workflows, processes, and policies. This includes assisting with the planning, development, implementation, and evaluation of education and related tools for Care Coordination processes and workflows.
• Use current research, resources, and tools in the identification of best practices and performance improvement strategies.
• Collaborate with outside vendors (e.g. naviHealth, Cerner,) to implement and maintain up-to-date Care Coordination education on related applications and products.
• Support change and participate in the development, implementation, and evaluation of goals/objectives /process improvement activities across the organization.
• Perform all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
• Provide all customers of CommonSpirit Health with an excellent service experience by consistently demonstrating core values and leadership behaviors.

• Support and assist in planning and coordinating training sessions, annual conferences, projects, and team meetings as requested. Perform short and long-term educational planning and develop related programs as appropriate.
• Participate in team meetings and seminars as requested to keep current with policy, procedure, and regulatory changes.
• Lead committees, work groups and/or projects related to the implementation of educational activities.
• Assist with various ad-hoc projects as requested.
  #missioncritical
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Qualifications

• Requires an expert level proficiency in Care Coordination attained with 5+ years of inpatient experience.
• Requires extensive knowledge in the areas of case management, utilization management, and/or social services.
• Must have a working knowledge of hospital and/or post-acute care operations, medical/nursing staff procedures, hospital and community resources.
• A minimum of 2 years of education as well as minimum 2 years of management experience is required (or equivalent combination of education and management experience).

• Bachelor’s degree
• Social Work or Registered Nurse

• Excellent leadership skills and an ability to interact well across departments, facilities and organizations
• Executive presence
• Excellent organizational, human relations and communication skills to maintain good rapport and effective working relationships with internal and external customers
• Excellent customer service and presentation skills
• Advanced experience in developing instructional material in a wide variety of media and format
• Experience in holding a variety of educational sessions including one-on-one, classroom settings, and web-based training programs
• Strong interpersonal and written communication skills.
• Ability to apply analytical and problem solving skills.
• Demonstrated ability to manage multiple tasks or projects effectively.
• Ability to improvise, lead and continue to deliver content when technical difficulties arise.
• Demonstrated ability to actively engage, educate, inspire and positively impact a virtual audience of learners.
• Ability to work independently as needed with a high degree of detail orientation
• Capable of planning and organizing projects with short notice.
• Ability to work efficiently in a fast-paced environment with changing priorities
• Intermediate to advanced proficiency with office related applications (e.g. Google Workspace).