Digital Wholesale Solutions Hiring for HR Shared Services Manager at Remote Full Time

We’re a continually growing, innovative and multi-award-winning wholesaler and distributor of communications, cloud, billing and hardware products and services.

We work in a fast-paced and exciting industry, where we have forged strategic partnerships and relationships with the UK’s top telcos, networks, and vendors, including BT, TTB, Vodafone, Virgin Media O2, EE, CityFibre, Sophos, Microsoft and Samsung.

As a Channel-only business, we never sell directly to the end-user. Instead, we serve a market of independent resellers, which we proudly refer to as our partners.

We offer our partners a market-leading and comprehensive product portfolio, intuitive portals and platforms and a passionate team of industry experts.

We make a complex industry as simple as possible for our partners, enabling them with a commercial platform to sell the latest technologies and solutions to the resilient UK SMB market.

We have huge aspirations to challenge our industry and what we do, and we continuously dream big for the future. As a team of over 750 people, we’re all immensely proud to work for a rapidly expanding company with an incredible culture that puts our team members and partners at the heart of everything we do.

Job Description

Full time, 37.5 hours per week

Home based with frequent travel to offices

Salary: £45,000 to £50,000 p.a. DOE + car allowance

Great just isn’t good enough for our People team (you might know them as Human Resources), we bring the best ‘people’ together and provide resources and access to things to make them thrive.

Our philosophy is simple; we want DWS to be a great place to work, create a culture where people can bring their whole self to work, and enable people to be the best that they can be. The best part about this is that you are part of the team bringing this to life across the whole company!

We can’t achieve our aspirations without a dedicated People team who love what they do, who are passionate about all things ‘people’ and who continuously strive to make this a great place to work. Everything we do in the People team is reflected in our NPS team member surveys.

What you’ll be doing:
Operational

Development and implementation of an HR Policy review framework with a strong focus on equality and diversity, good practice and compliance, whilst monitoring future policy developments

Monitor employment legislation developments, assess the impact and develop processes and a communication plan to maintain compliance

Coach and develop team members into a high performing and effectual proactive team within the business

Support the team and line managers with operational employee relations matters, TUPE and employment tribunals to minimise business risk

Enable and empower managers to make decisions within the people lifecycle and support them on their development and understanding of people policies and processes

Act as a 2nd line escalation route for complex queries within the team, escalating, in the first instance, any complex (unresolved) matters to the Head of Talent and People Development that present high risk

Contribute and lead on a multitude of people activities to drive business performance and influence change across the business

Use management information, HR stats and feedback to identify opportunities to improve both business performance and employee satisfaction

Fully immerse yourself as a team player in this team and the wider DWS team, and this means helping others when required and you might be asked to help with ad-hoc things from time to time, such as projects or work-related ‘stuff’

Leadership

Build honest, open and challenging business relationships which can be leveraged to make things happen

Adapt to the changing needs of the business and take on any new responsibilities relevant to the core nature of the role accordingly

Support team growth through regular open conversations, providing in the moment coaching and feedback where appropriate

Carry out regular and inclusive team meetings

Ensure the team are up to date with all training requirements and working with each team member identify any future development needs

Demonstrate leadership and act as a positive role model in line with our brand and culture

Proactively collaborate with all stakeholders across the group

Quality

Creation of meaningful monthly KPI reporting clearing showing key people data, including but not limited to; real time data of pipeline for new joiners, live disciplinaries, grievances, SIPs, sickness absence, leavers (good and bad), risk assessments linked to DBS checks and compliance against ISO and policy framework

Maintain awareness of regulations associated with ISO compliance and ensure all stakeholders are aware of process/procedure

Periodically audit team on compliance against ISO standards, support on all ISO external audits, and deliver on report findings

Ensure all ER matters are approached a fair and consistent way in line with our Disability Confident accreditation, our policies and good practice

Finance

Support the Head of Talent and People Development to deliver the budgetary requirements of the department and minimising expenditure

Qualifications

What we are looking for:
Substantial employee relations experience and a full understanding of current employment legislation and TUPE

Demonstrable experience in resolving complex ER matters

Evidence of continuing professional development

Working knowledge of ISO, and Disability Confident, levels and standards

Good understanding of employment legislation, and able to translate this to practical day to day activities

Strong facilitation and coaching skills

Results driven, strong attention to detail, able to juggle priorities and work on multiple projects

Exceptional communication skills with deep authenticity and enthusiasm

Willing to make decisions and include appropriate people in decision-making process; makes timely decisions

Digitally savvy, with solid demonstrable working knowledge of Microsoft’s O365 suite of applications, or be fully adept at picking it up quickly

Working knowledge of Cascade, or willingness to learn

Strong interpersonal skills and feel mega confident in a conversation at all levels

You’re a Jedi Knight when it comes to building and maintaining relationships – what is important for us is that you manage expectations; seek feedback to improve service; and meet your commitments

You get things done, you’re self-sufficient, thrive with autonomy and you dislike being micro-managed

Comfortable challenging the status quo; just because we have always done something, it doesn’t mean it is right

Proven analytical and problem-solving skills. Ability to analyse data, understand trends and be part of the conversation for action

CIPD qualification or other related post-graduate qualification or gained by experience

Additional Information

Giacom, DWS and Union Street are part of the same group of companies, bringing together three leading channel solutions in telecoms, cloud software services and cloud billing. Our aspiration is to be the number one supplier in the channel.

Your job role may be focused at one of the brands, but you will interact and impact across the wider group of companies.

What’s in it for you? Why should you come and work for us?

Our benefits consist of; no dress code (you, do you), days off for special life events. Work with and learn from experts in the telecoms industry, a wellbeing and engagement team, ‘if you want a career with us then grab it’ concept, recognition and team/industry events as well as a whole host of other benefits which can be found on our website www.digitalwholesalesolutions.com on our Careers page.

We are an equal opportunities employer, and we positively encourage applications from all eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy or maternity.

We aim to ensure that all applicants are provided with the same opportunities during the recruitment process, and, to that end, we strive to comply with the duties placed upon us to make reasonable adjustments as prescribed by the Equality Act 2010. Should you have a disability or long-term health condition and require a particular adjustment to be made to allow you to fully participate in the recruitment process, please ensure you let me know.

Successful applicants will be required to undertake a Disclosure Barring Service (DBS) check, provide two references and proof of right to work in the UK, unrestricted.

Here are some of the benefits that we offer…

25 days holidays, plus bank holidays, and the option to purchase more!

Pension

Employees Assistance Programme

Professional development to help you achieve your personal goals

Eye care vouchers available and discounted Medicash membership

Access to discounts and savings at more than 1,200 retailers

An additional day off on your birthday

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