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Customer Services & Support
Dice Hiring for Customer Service Representative (Remote) at United States Full Time
Dice is the leading career destination for tech experts at every stage of their careers. Our client, TEKsystems c/o Allegis Group, is seeking the following. Apply via Dice today!
Description:
The Customer Service Representative (CSR) is a member of the Family Tech support Contact Center. The CSR is responsible for responding to a high volume of inquiries about the company’s products or services, complaints, remote access to computers, helping with logins, website issues, and navigating their platforms. The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from Family, students and Occasional calls from teachers who are with students.
This is a fully remote role.
Shift will be M-F 9am-6pm EST.
Additional Skills & Qualifications:
- Strong knowledge/experience with hardware troubleshooting (our customers primarily use HP laptops)
- Performance issues
- Mic/Camera issues/settings
- Peripherals (mouse/keyboard, monitors etc.)
- Strong knowledge/experience with Active Directory
- Password Reset
- Strong knowledge/experience of ‘Home’ network troubleshooting
- Strong knowledge/experience of ‘Domain Environment’ network troubleshooting
- Add computer to a domain
- Add/Remove printers/scan folders
- Strong knowledge/experience with ‘Internet/Browser” troubleshooting
- Basic knowledge/experience with reimaging computers (PC)
- Any knowledge/experience with Apple computers is welcomed
- Experience with Remote Troubleshooting tools
- Bomgar/BeyondTrust
- Strong knowledge/experience of Google Apps
- Knowledge of Zoom
- Experience with Class preferred
- Experience with troubleshooting preferred
- Experience with working remotely (work from home)
- Must have a quiet place in the house/apartment
- High Speed internet
About TEKsystems:
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Customer Service Representative (Remote)