Diabetes UK Hiring for Content Manager (Education) Job at London, England Full Time

At the heart of our charity’s strategy is a commitment to help people live better and more confident lives with diabetes, free from discrimination. As Content Manager in the Digital Education team, you’ll work with our small group of clinical, UX, outreach and technical specialists to develop our award-winning online education service, Learning Zone, which reaches over 130,000 users. You’ll collaborate directly with people living with diabetes, and with content freelancers, to co-produce, manage and deliver vital educational content that will help people live well and longer with diabetes. Over the next nine months, Learning Zone will be undergoing a significant rebuild to become a mobile-first app-style product. You will reshape our existing content assets for the brand new platform designs, and continue to produce and manage original and innovative content for the new formats and features. You’ll be exploring, devising and delivering exciting new ways to help people deepen their knowledge of their condition and transform their health and their lives.

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our ‘Connected Working’ framework which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role of course. We do not dictate the number of days you have to attend the office.

Closing Date: Sunday 30th October 2022

Interview Date: Tuesday 15th November 2022 at Wells Lawrence House

Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK. You might find the following resources useful:

• To view a full list of accepted documents and the checks employers are required to make click here
• To view guidance on proving your right to work to an employer click here

If you have any questions, please contact [email protected]

Main Responsibilities

You will deliver best-in-class, inspiring educational content for the diabetes community, co-produced in collaboration with people with diabetes. You will be responsible for end-to-end content production and management for Learning Zone and its associated channels, from writing briefs, budgeting and scheduling, to producing and reviewing content in a variety of formats: writing copy, sourcing images, filming & editing video/animation, audio/podcast recording, and creating simple quizzes. You will own and manage the digital content assets and course structures using the platform’s Learning Management System (LMS), including creating the content for cutting-edge interactive features such as app-style tools that will help users self-manage their diabetes in real world settings. You will use data, analytics and feedback to evaluate user patterns and outcomes, to iteratively improve and ensure best performance of content & functionality.

The Ideal Candidate

As a Content Manager focusing on digital education, you’ll have a demonstrable track record of delivering high-quality content solutions, that have sustained engagement over time and supported real world outcomes. You’ll have excellent verbal and written communication skills, good organisational skills, and experience of the processes for content development, production, budgeting and scheduling, review and amends- ideally in a health information or e-learning context. You’ll be a great team player with a positive can-do attitude, and you also have the ability to work independently and reliably using your own initiative. You’ll be able to demonstrate good editorial judgement, high attention to detail, creative flair, and experience working on complex high-quality content or marketing projects with busy schedules. You’ll have the ‘soft skills’ needed to engage and work with people from all walks of life, from patients to health professionals; and you’ll have a working knowledge of content production best practices that ensure content is performing well with an inclusive, accessible and effective user experience.

About The Company

For nearly 5 million people with diabetes in the UK, there’s no day off. At Diabetes UK, we fight day in, day out for better care, treatment and support. We won’t stop until diabetes can do no harm.

With more people than ever living with diabetes and millions more at risk of developing type 2, our work has never been more needed. We make sure they get the care and support needed to live well with diabetes and avoid devastating complications.

We fund critical research, which has led to life-changing discoveries – like the first insulin pen and programmes to put type 2 diabetes into remission. Now, we want to do this for everyone and find a cure.

We can’t do any of this without you. Our staff are passionate and determined about helping everyone affected by diabetes. For over 85 years, they’ve been behind vital policy changes, as well as new treatments and technologies to make living with diabetes easier every day.

But there’s more to do. And you can be part of it.

We’re a really diverse bunch and we recognise and respect your value as an individual. As well as helping people with diabetes, you’ll be part of one of the top 30 Best UK Charities to Work For, and one of the top 75 Best Large Companies in London.

We’re committed to protecting and promoting the welfare of children and adults at risk, and we need our staff and volunteers to support this.

Our vision is a world where diabetes can do no harm. Join us today, and together, we can make that a reality.

To find out more about what we do, check out our website.

Package Description

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

• Some benefits aren’t available until you’ve passed your probation period and are dependent on the length of contract.