DHL Hiring for HR Customer Administrator at Milton Keynes Full Time

Position: HR Customer Administrator

Location: Milton Keynes

Contract Type: Permanent (Full-Time)

Closing Date: 7th June 2022

With over 40,000 employees in 400 operations serving over 380 customers across the UK & Ireland, we’re part of an exciting and varied business. The HR function plays a vital role in bringing our people together and ensuring they have a diverse range of skills and experience that we can harness to build the very best team. But it’s not just our business that has scale and variety, our function does too. From HR Business Partners to Compensation and Benefits and from Employee Relations to People Services, we’ve set ourselves up to serve our people, our customers and our business in the best way possible.

Our HR Customer Service administrator will be responsible for the efficient delivery of HR services, using products and systems for DHL. Working in liaison with managers, business partners and employees as well as external organisations as required. The focus for this role is delivering a high standard of HR processes, maintaining and improving service across the entire employee lifecycle. The role will focus on quality by administering and supporting HR processes whilst working effectively to support a fast paced operational business.

We make promises to our customers, and we’ll make promises to you too. What do the key responsibilities of this role include?

Administration of key HR and/or supporting processes to ensure the smooth running of the shared service HR offering.

Maintain team and customer relationships through advice, support and continuous improvement – providing a great experience first time, every time.

Ensuring Quality administration in a high volume, fast paced HR environment with phone work to ensure customer requests are processed within the appropriate Service Level Agreement.

Becoming a specialist in the administrative processes within your team, looking always to improve to support the businesses growth agenda.

Ensure incoming queries & work requests are actioned professionally and efficiently.

Accurately document inquiries using Customer Relationship Management tool & deliver clear, concise, effective and timely communication notes.

Provide friendly, efficient and effective service to customers to achieve applicable KPIs and SLAs.

Execute HR Internal controls.

Utilise Work Instructions and documented processes to ensure consistency and accuracy.

Work in line with data protection legislation.

You won’t find another job like the one you’ll find with DHL Supply Chain. Now, here’s what we need from you:

Previous experience in administration or an entry level HR role

Proficient Business software skills (MS Word, MS Excel etc.)

Knowledge of Employment law (desirable)

Graduate degree qualification or equivalent (desirable)

HR or Business Administration certification (desirable)

What will you get in return?

As a DHL employee you’ll have access to a wide variety of benefits aimed at enhancing your wellbeing both at home and at work, from a free and confidential 24/7 GP Service and Employee Assistance Programme to affordable loans, simple savings and financial education. You and your family can also access our mental health app on the go, free mortgage and Will advice as well as hundreds of retail and lifestyle discounts. We also offer yearly free flu jabs and give you access to our Private Medical Insurance through AXA Health. All this and more is hosted on our Benefits platform which you will have access as a DHL Employee.

What you’ll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.