DHL Hiring for Customer Service Representative at Stockton, CA Full Time

Join the #1 logistics company in the world: DHL Supply Chain

OurStockton, CAfacility is growing, and we’re looking for world-class people like you!

We are currently looking forCustomer Service Reprensentativesto join ourFirst Shiftteam!

This position will be responsible for but not limited tothe responsibilities mentioned below:

WHAT WE OFFER:

• Wages at$22.00per hour with an annual increase possible
• Eligible for attendance bonuses
• Work schedule –Monday-Friday 7:00am-3:30pm (subject to change based on business needs)
• Paid Weekly
• Overtime available based on customer volume
• Excellent medical, dental, vision, and prescription
• Paid Time Off (vacation & holidays) available day one
• 401(k) with a generous company match
• Tuition reimbursement program

WHAT WE SEEK:

• Customer Service Representative experience – 6 months to 1 year experience
• Must be detail-oriented, display knowledge of proper email etiquette and be a team player

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service s by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or ing experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.