DHL Hiring for Customer Service Representative at San Jose, CA Full Time

The Customer Service Representative position is Monday through Friday from 8:00am-4:30pm. The pay is $27.00 per hour. We are seeking applicants with a minimum of 6 months – 1 year consistent experience. Our environment is team oriented, fast paced and safety-focused. At DHL, you will be an essential part of everyday life. This is a full-time position with excellent benefits after 30 days of employment and opportunities for continuous training and career growth! Apply today for immediate consideration!

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service s by collecting and analyzing customer information. Assist with order and product management.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or ing experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.