DFW Brands Hiring for Customer Service Associate at Dallas-Fort Worth Metroplex Full Time

Ideal opportunity for individuals looking to challenge their problem-solving skills in a customer facing role. This is a varied and fast-paced opportunity and requires attention to detail and accuracy. The Customer Service Associate will be working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions.

Responsibilities for the Customer Service Associate:

• Present company products and services to new and existing customers
• Prospect and contact potential customers
• Reach agreed upon targets by the deadline
• Resolve customer inquiries and complaints
• Create material to present to customers
• An enthusiasm for high quality customer service
• Strong written and verbal communication skills
• Fast learner and able to show initiative in a fast-paced environment
• Calm and collected when dealing with multiple priorities and demands

Qualifications for the Customer Service Associate:

• Previous experience in sales, customer service, or other related fields
• Familiarity with CRM platforms
• Ability to build rapport with clients
• Strong negotiation skills
• Deadline and detail-oriented
• Strong networking and relationship building skills
• Can demonstrate ability to effectively manage difficult client situations and maintain customer satisfaction
• Have a “Can- Do” result oriented mindset