Dexian Hiring for Human Resources Customer Service Representative at Richmond, VA Full Time

Human Resources Coordinator

• Resolve cases initiated by the Tier 1 HR Help Center

• Work closely with HR Partners as required to fulfill requests via appropriate channels, resolve errors and maintain or update accurate information in Workday

• Problem solve anomalies and share solutions with associates as needed

• Understand when the incoming case should be forwarded to the next tier or should be handled by immediate supervisor or team lead

• Navigate internal systems and other help center resources to locate required information

• Regular attendance is required to be successful in this role and overtime may be required as business needs dictate

• Maintain high level of integrity related to Associate Personal Information

• This role will require flexibility to work shifts that will vary between 7am-6pm Monday to Friday.

Experience

• At least 2 years of back office, or HR operations experience.

• At least 1 year of experience with Google Suite

• Previous customer service experience and great attendance required.

• Demonstrate customer service skills, attention to detail and decision making skills.

• Excellent written and verbal communication.

• Display good judgment, decision making and confidentiality.

• Hybrid work arrangement: ability to work in-office and remotely in a quiet environment with a high speed, reliable internet connection.

• Ability to be flexible and adapt in a fast paced atmosphere.

• Strong time management and problem solving skills are required.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.