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Customer Services & Support

DevComNow Hiring for Customer Service Representative at New York, NY Full Time


Elle Seller is hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Keeping records of customer interactions, transactions, comments and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Managing a team of junior customer service representatives
  • Ensure customer satisfaction and provide professional customer support

Requirements

  • High school diploma, general education degree or equivalent
  • Ability to stay calm when customers are stressed or upset
  • Comfortable using computers
  • Experience working with customer support

Salary

$1100 – $1560 /week

Job Type

Full-time

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Job Overview

  • ID: 426124
  • Date Posted:
  • Location:
  • Job Title: DevComNow Hiring for Customer Service Representative at New York, NY