Deskside Support (Contract) Full Time

This position is onsite and requires travel between office locations in MIssissauga and Brampton.

The role:

• Process minor incidents and hardware requests
• Primarily hardware/software for new hires, peripheral requests, replacing/re-imaging broken/malfunctioning PCs
• Coordinating warranty repairs for malfunctioning PC hardware
• Assisting with hardware returns
• Helping with processing our PC return tracker and follows ups
• Shipping and receiving of IS Client assets
• Mailroom runs and updating returned equipment in our various tracking systems
• Packing of PCs and/or peripherals
• Some heavy lifting required at times moving boxes (which may contain several desktop PCs) and hardware
• “White glove” service

Strong organizational skills

Need to multi-task effectively managing multiple incidents/requests as well as administrative tasks (asset updates/returns, ticket logs, etc.)

Strong interpersonal skills

Need to interact with internal customers regularly communicating updates, coordinating equipment shipments, coordinating warranty services between internal customer and external vendors

Coordination with team members to manage inventories and physical resources

Intermediate troubleshooting skills

Enough to cover common PC fundamentals

Coordinate more in depth issues with senior team members

Familiar and comfortable with PC (Desktop and laptop) internals

Comfortable with replacing minor components such as HD, RAM, internal batteries, and laptop screens

Familiar with Microsoft Active Directory and SCCM/Endpoint Manager or similar

Enough to know how to enable and move objects within AD, and use SCCM/EM collections to deploy software and image PCs.

Requirements

• Strong organizational skills
• Need to multi-task effectively managing multiple incidents/requests as well as administrative tasks (asset updates/returns, ticket logs, etc.)
• Strong interpersonal skills
• Need to interact with internal customers regularly communicating updates, coordinating equipment shipments, coordinating warranty services between internal customers and external vendors
• Coordination with team members to manage inventories and physical resources
• Intermediate troubleshooting skills
• Enough to cover common PC fundamentals
• Coordinate more in-depth issues with senior team members
• Familiar and comfortable with PC (Desktop and laptop) internals
• Comfortable with replacing minor components such as HD, RAM, internal batteries, and laptop screens
• Familiar with Microsoft Active Directory and SCCM/Endpoint Manager or similar
• Enough to know how to enable and move objects within AD, and use SCCM/EM collections to deploy software and image PCs.